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Skills

  • Developing industry-compliant process frameworks
  • Tourism management
  • Environmental impact reduction strategies
  • Customer service
  • Process improvement
  • Capacity planning and resource allocation
  • Project organization
  • Change management and adoption
  • Excellent verbal and written communication skills
  • Tourism development

Work Experiences

  • Created a comprehensive guide for Jira users.
  • Achieved results within 18 months.
  • Oversaw the delivery of category project by program team, which resulted in framework.
  • Acted as a liaison between management and line staff.
  • Achieved a 54% increase in operational efficiency.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Acted as a liaison between management and line staff to expedite the resolution of operational bottlenecks, reducing downtimes by 54% per week.
  • Achieved a 41% cost reduction.
  • Aligned lifecycle processes at Beacon Labs.
  • Authored detailed process documentation for ServiceNow, facilitating more efficient onboard training and reducing time-to-proficiency by 9 weeks.

Summaries

  • Process Guide is a multi-talented Process Guide who is consistently rewarded for planning and operational improvements.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Achieved a 31% productivity gain.
  • Collaborative Process Guide with hands-on expertise.
  • Achieved $6 annual cost savings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved environmental impact reductions of 69%.
  • Excellent public speaking skills as well as a thorough understanding of Denver history, architecture, and current events.
  • Achieved a 23% improvement in operational efficiency.
  • Achieved a 83% cut in project delays.

Accomplishments

  • Developed a standardized KPI dashboard, leading to improved tracking and reporting of key metrics across multiple departments.
  • Reduced operating costs by 35% by streamlining vendor management and optimizing supply chain processes.
  • Automated manual workflows using QuickBooks, increasing process efficiency by 49% and reducing processing times by 11 hours.
  • Led cross-functional collaboration to implement a sustainable supply chain for SAP, reducing environmental impact by 76%.
  • Created a continuous improvement culture, resulting in a 72% year-over-year productivity improvement.
  • Facilitated the adoption of initiative across 4 teams, achieving a 15% implementation success rate within 7 months.
  • Standardized communication protocols across 17 departments, reducing miscommunication by 60% and improving project outcomes.
  • Documented and resolved system which led to program.
  • Championed the integration of automated reporting tools, reducing report generation time by 5 hours per week.
  • Collaborated with team of 6 in the development of initiative.

Affiliations

  • Automation Professionals Association (APA)
  • Freemason
  • Lean Enterprise Institute (LEI)
  • Institute of Industrial and Systems Engineers (IISE)
  • Business Process Optimization Association
  • Society for Innovation and Technology in Process Automation
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • International Facility Management Association (IFMA)
  • Jaycees

Certifications

  • ServSafe
  • Environmental Management Systems (EMS) Certified
  • ISO 14001: Environmental Management Systems Certification
  • Certified Organizational Improvement Strategist (COIS)
  • Salesforce
  • APICS Certified in Logistics, Transportation, and Distribution (CLTD)
  • CompTIA Security+
  • Total Quality Management (TQM) Certification
  • Certified Process Improvement Professional (CPIP)
  • Certified Supply Chain Professional (CSCP)

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