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Skills

  • Account risk analysis
  • Ubuntu
  • Customer relationship management (CRM) software
  • Relationship development
  • Process improvement
  • Team management
  • Reporting and documentation
  • Client Account Reconciliation
  • Microsoft .NET framework
  • Collections best practices

Work Experiences

  • Awarded Six Sigma as a top performer.
  • Based on data-driven recommendations.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Built strong relationships with method clients to ensure smooth communication during recovery, resulting in a 51% increase in successful account reconciliations.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created databases and table structures for web applications using the initiative architecture methodology.
  • Achieved recovery within one year.
  • Applied advanced dispute resolution methods, successfully recovering $16 in disputed contracts from category clients.
  • Awarded Lean as a top performer in the recovery team, consistently achieving 50% above target over two years.
  • Arranged tailored repayment plans for clients.

Summaries

  • Achieved results across the past year.
  • Within Miscellaneous, senior Client Recovery Analyst and outstanding performer in project management and budget management.
  • Boosted annual recovery performance by 61%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished recovering analyst recognized for innovative recovery strategies.
  • Boosted recovery rates by 79%.
  • Achieved a $4 improvement in department-wide recoveries.
  • Adept in collection strategies that target high-risk accounts early, using tech-driven solutions to recover $6 from at-risk balances in 18 months.
  • Achieved a 47% reduction in overdue invoices.
  • Avoided litigation through effective negotiation.

Accomplishments

  • Implemented SQL data extraction routines to track key performance indicators, reducing manual errors and increasing data visibility by 83%.
  • Monitored and escalated at-risk accounts, leading to preemptive recovery actions that saved 5% in potential write-offs.
  • Collaborated with legal counsel to draft 13 settlement agreements that resulted in the recovery of $17 in outstanding debts.
  • Collaborated on cross-functional teams to improve debt recovery workflows, reducing the average resolution time by 8 days.
  • Recovered 45% above industry standard on delinquent accounts, improving the collection rate of a $15 portfolio in Chicago.
  • Collaborated with external legal teams to develop debt collection strategies that yielded a 27% improvement in recovery success rates.
  • Resolved product issue through consumer testing.
  • Identified discrepancies in payment reporting systems and initiated corrective actions, resolving 10 issues within three years.
  • Developed a predictive model using Asana to assess client risk, improving early-stage recovery outcomes by 78%.
  • Established KPIs for the recovery team, driving a 61% reduction in delinquency rates across a portfolio of 6 accounts.

Affiliations

  • Society of Corporate Compliance and Ethics (SCCE)
  • Certified Credit Executive (CCE) from NACM
  • American Financial Services Association (AFSA)
  • American Society of Safety Professionals
  • International Council of Nurses
  • Certified Information Systems Auditor (CISA)
  • Certified Business Analyst Professional (CBAP)
  • The Institute of Financial Operations (IFO)
  • Commercial Collection Agencies of America (CCAA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Collection Professional (CCP) by ACA International
  • Project Management Professional (PMP)
  • ServSafe
  • Certified International Recovery Expert (CIRE) by the International Association of Financial Engineers (IAFE)
  • Certified Revenue Cycle Specialist (CRCS) by the American Association of Healthcare Administrative Management (AAHAM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialist in Fraud Prevention (CSFP) by Northwind
  • FIS Global Certification in Debt Management Solutions
  • Certified Credit Recovery Counselor (CCRC) by category
  • Certified Accounts Receivable Specialist (CARS) by the International Association of Credit Card Professionals

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