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Skills

  • Customer service
  • Project organization
  • Data privacy and security protocols
  • Multi-state legal matters management
  • Regulatory compliance
  • Legal compliance verification
  • Docket management
  • Policy analysis
  • KPI-driven performance improvement
  • MS Office

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Contributed to Excellence Award for legal excellence.
  • Had an excellent attendance record and was always on time for work.
  • Ensured all subpoenas were filed accurately.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Coordinated with law firms and third-party vendors.
  • Delivered comprehensive cross-departmental trainings on subpoena compliance.
  • Employed strong negotiation skills when working with third-party subpoena recipients who failed to comply with response deadlines.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Was in charge of the procedure court's docket calendar and database.

Summaries

  • Subpoena Clerk with 9 years of successful data analysis and strategic planning experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Demonstrated strong case management skills.
  • Achieved case resolution improvements of 82%.
  • Strong case file management, scheduling, and courtroom assistance skills are available.
  • Court Clerk for program court with 14 years of experience performing clerical duties.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved high client satisfaction.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Negotiated successful subpoena compliance with 55% of third-party entities, avoiding court-imposed penalties and delays.
  • Achieved on-time delivery rate of 51% for all subpoenas while managing cross-state compliance and jurisdictional intricacies.
  • Executed meticulous checks of subpoena documents to ensure accuracy in line with data privacy policies, avoiding potential privacy breaches.
  • Developed comprehensive, step-by-step subpoena handling guidelines used intra-departmentally to improve procedural accuracy by 46%
  • Led cross-functional team to streamline subpoena processing workflows, decreasing overall operational costs by 26%.
  • Trained a team of 14 new hires on subpoena handling practices and record management systems, increasing department efficiency by 41%.
  • Documented and resolved standard which led to category.
  • Advised management in overhauling document retention policies to better handle subpoena requests, leading to a 35% improvement in compliance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • The Sedona Conference® Working Groups
  • Paralegal Studies Alumni Association at framework
  • American Marketing Association
  • Toastmasters
  • Freemason
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Project Management Institute
  • Association for Federal Information Professionals (AFIP)
  • International Legal Technology Association (ILTA)

Certifications

  • Certified Paralegal (CP) from National Association of Legal Assistants
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • FBI CJIS Certification (Criminal Justice Information Systems)
  • ScrumMaster Certification (CSM) for legal project management
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Paralegal Certificate in Civil Litigation from process
  • Cisco Certified Network Associate (CCNA)
  • ILEX Level 3 Certificate in Law and Legal Practice

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