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Skills

  • Guest services
  • Strong verbal communication
  • Audio/visual equipment
  • Pricing tool development
  • Relationship development
  • Report writing
  • Public speaking
  • Conflict resolution
  • Customer service excellence
  • Process improvement

Work Experiences

  • Metric helped me achieve $125,000.
  • Achieved high ratings in year-end surveys.
  • Attended by an average of 4 community members.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted 5+ students and faculty in utilizing digital archives and e-resources, raising awareness of technology resources by 55%.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Assisted employees with special projects like framework and metric.
  • Aligned workflows with best practices.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Attended by an average of 14 individuals monthly.
  • Design and development of successful standard embedded software applications in the past.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Adept at providing research assistance using program, regularly exceeding patron expectations in material retrieval and support.
  • Strengths in stakeholder engagement and quality assurance backed up by Miscellaneous training.
  • Analyzed monthly circulation data.
  • Boosted material return rates.
  • Achieved a 70% accuracy rate in cataloging new collections, ensuring swift accessibility for patrons within one year.
  • Library Associate is a service-oriented Library Associate with a track record of assisting patrons and librarians with routine and special projects.

Accomplishments

  • Developed a volunteer orientation program which improved retention rates by 46% and streamlined volunteer onboarding.
  • Created and launched a library app that improved access to digital catalogs and enhanced user engagement by 85% over 17 months.
  • Co-chaired a task force for collection development, resulting in an increased budget approval for material purchases of 16%.
  • Prepared
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Authored and distributed library newsletters to 14 subscribers, increasing visibility for new materials and upcoming events.
  • Recorded
  • Developed a tracking system for overdue materials, leading to a 33% increase in material return rates and reduction in overdue fines.
  • Collaborated with team of 4 in the development of system.
  • Coordinated the annual 'Summer Reading' program with record-breaking participation of 11+ children and adults, boosting children’s literacy engagement.

Affiliations

  • Association of Information Technology Professionals
  • Association for Library Collections and Technical Services (ALCTS)
  • American Medical Informatics Association
  • Electronic Resources & Libraries (ER&L) Membership
  • National Association of Social Workers
  • Association of Research Libraries (ARL)
  • Heavily involved in E-Resource Accessibility Initiative at program
  • Young Adult Library Services Association (YALSA)
  • Freemason
  • Association of College & Research Libraries (ACRL)

Certifications

  • Library Technical Assistant Certificate (LTA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Digital Accessibility Consultant (CDAC)
  • First Aid/CPR Certified
  • Dewey Decimal Classification (DDC) Proficiency Certification
  • Certified Records Manager (CRM)
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Excel for Administrative Professionals – Summit Group
  • CompTIA Security+

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