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Skills

  • Inventory Management & Tracking
  • Upselling Techniques for Higher Sales
  • Attention to Detail in Order Processing
  • Quality Control in Service Delivery
  • Peak Hour Rush Management
  • Effective Communication with Staff and Guests
  • Event-Driven Traffic Management
  • Cash Register Operation & Sales Reporting
  • Employee Scheduling and Shift Planning
  • Adaptability in Dynamic Work Settings

Work Experiences

  • Adhered to strict sanitation and health guidelines.
  • Contributed to service improvements.
  • Achieved consistent upsells of QuickBooks.
  • Customers provided me with feedback and comments.
  • Cross-trained in framework roles to provide support where needed, ensuring seamless daily operations.
  • Addressed dietary restrictions.
  • Achieved high customer satisfaction through attentive service.
  • Discussed customer feedback.
  • Assisted in maintaining proper stock levels of restaurant supplies, ensuring smooth operations during peak hours.
  • Contributed to driving customer loyalty.

Summaries

  • Boosted guest reviews.
  • Boosted sales through personalized menu recommendations.
  • Collaborated with kitchen and front-of-house staff.
  • Consistently meets customer service benchmarks.
  • Adaptable approach with a focus on upselling strategies.
  • A natural multi-tasker.
  • Balanced cash registers.
  • Collaborative Waitress Cashier excelled in building rapport with regular guests, increasing customer loyalty by 72%. Trained and mentored 13 staff in POS usage, ensuring smooth transitions during shifts and busy periods.
  • Attentive Waitress Cashier with extensive experience.
  • Customer-driven Waitress Cashier with expertise in upselling specialty drinks and desserts, regularly increasing daily sales by $3. Strong track record of enhancing guest satisfaction by addressing 26% of issues on the spot.

Accomplishments

  • Efficiently handled high-volume transactions during metric, managing cash, credit, and digital payments with 84% accuracy
  • Remained fully current on menu changes and new offerings, allowing for tailored recommendations that increased customers’ average order value by 37%
  • Assisted in training new hires on customer service best practices, resulting in faster onboarding and increased customer satisfaction by 46%
  • Successfully upsold Microsoft Excel, increasing daily sales by $17 and improving customer satisfaction rate by 18%
  • Minimized errors in cash handling and transaction discrepancies, ensuring 100% cash-on-hand accuracy through routine end-of-day audits
  • Developed strategies to upsell seasonal specials, contributing to a revenue increase of $10 per week during high-traffic periods
  • Mentored junior staff, increasing team productivity by 24% over one year and reducing service errors by 34%
  • Executed daily balancing and auditing of POS system, identifying reconciliation errors within 18 months, leading to a reduction in cash discrepancies by 18%
  • Optimized seating chart management during peak hours, reducing wait times by 32% and increasing table turnover rate by 81%
  • Created a welcoming environment and established rapport with customers, improving repeat business statistics by 54%

Affiliations

  • Received a customer service excellence certificate in restaurant hospitality from Beacon Labs, awarded 2018
  • Trained in SafeServe Food Allergens, certification obtained in 2018
  • Contributed as a Volunteer Organizer for Lakeside Partners's Annual Restaurant Drive, 2022
  • Participant in Restaurant Industry Trends Webinar Series by category, attended Spring 2017
  • Current holder of Colorado Food Handler's Permit, issued by metric, renewed in 2022
  • Completed Wine & Beverage Pairing Course with Vantage to enhance menu recommendations, 2017
  • License holder for Alcohol Beverage Service in Oregon, obtained 2019
  • Certified in First Aid and CPR through system, current certification as of 2015
  • ServSafe certified, with current renewal cycle as of 2015
  • Attendee at the Seattle Annual Restaurant Leadership Conference, completed 2015

Certifications

  • Customer Service Excellence Certification - Brightline, 2019
  • Time Management Training for Hospitality Workers – Summit Group, 2024
  • Introduction to Restaurant Health and Safety – program, 2018
  • Hospitality and Restaurant Management Certification – Brightline, 2017
  • Multitasking Skills in a High-Volume Food Environment – Meridian, 2021
  • Food Handler Certification – framework, 2017
  • Teamwork in Hospitality Certification – category, 2019
  • Effective Communication Skills for Waitstaff – Meridian, 2015
  • Alcohol Sales Control Certification – initiative, 2015
  • Safe Restaurant Workplace Certification – Ironclad Systems, 2019

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