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Skills

  • Technical writing
  • Cloud automation strategies
  • Breach incident reduction
  • Cybersecurity Training
  • Industry-specific regulatory compliance
  • Problem resolution
  • Incident and Problem Management
  • Budgets
  • Business analysis
  • IT Operations Management

Work Experiences

  • Administered program database solutions.
  • Achieved a 7% reduction in critical errors.
  • Achieved a 3% reduction in security risks.
  • Actively participated in vendor assessments, resulting in $8 savings through renegotiated service contracts and optimized procurement strategies.
  • Provided extensive HubSpot training, imparting knowledge of best practices for data security and error reduction.
  • Architected and implemented a cloud-native application environment that cut infrastructure expenses by $6 while scaling for 76% future growth.
  • Actively participated in vendor assessments.
  • Analyzed and reorganized IT asset management processes, resulting in a 75% reduction in annual hardware expenditures.
  • Architected a cloud-native application environment.
  • Used troubleshooting to fix problems with systems and programs.

Summaries

  • Achieved 72% customer satisfaction rates.
  • Contributed directly to compliance success.
  • Championed company-wide updates to HubSpot technology, increasing both adoption speed and internal engagement by 60%.
  • Collaborative leader with experience in IT disaster recovery.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Collaborated closely with security departments to institute threat detection protocols, reducing cyber breaches by 29% and ensuring continued compliance.
  • Information Technologist is a multi-talented Information Technologist who is consistently rewarded for planning and operational improvements.
  • Achieved 25% improvement in system reliability.
  • Delivered presentations to decision-makers with recommendations that included project benefits, cost estimates, and method and system data.

Accomplishments

  • Facilitated smooth transition and continuous operation of 7 mission-critical applications during cloud migration to framework.
  • Participated in cross-functional team meetings to identify and integrate new IT solutions, improving system synergy and reducing downtime.
  • Oversaw implementation of an endpoint detection and response (EDR) solution, reducing security incident response times by 22%.
  • Automated software installation processes, reducing manual intervention by 16% and ensuring consistent deployment across 5 systems.
  • Reduced system downtime by 22% through enhanced maintenance procedures and proactive monitoring for 4 unique workstations.
  • Completed server virtualization for 14 physical servers, improving scalability and reducing data center footprints by 20%.
  • Directed the deployment of a comprehensive disaster recovery plan, ensuring business continuity for critical IT services with a recovery time objective of 2 hours.
  • Facilitated the organization-wide implementation of multi-factor authentication (MFA) with a 11% adoption rate, drastically improving security posture.
  • Drove efforts to patch and upgrade databases and operating systems for security and compliance, leading to a 13% reduction in vulnerabilities.
  • Implemented a cross-functional training program that enhanced cybersecurity awareness, leading to a 2% reduction in phishing attempts and other security incidents.

Affiliations

  • Microsoft Certified: Azure Solutions Architect Expert (2023)
  • Rotary International
  • EC-Council - Certified Ethical Hacker (CEH) credential earned in 2023
  • Puppet User Group - Active participant in automation and configuration management
  • International Association of Administrative Professionals
  • Cisco Certified Network Professional (CCNP) - Earned in 2019 after 11 years of experience
  • Toastmasters
  • International Council of Nurses
  • Certified IT Infrastructure Library (ITIL) Practitioner - Achieved in 2023
  • American Marketing Association

Certifications

  • Certified SCADA Security Architect (CSSA)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Cloud+
  • Project Management Professional (PMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Internet Webmaster (CIW) Security Analyst
  • Google Cloud Professional Cloud Architect
  • Microsoft Certified: Azure Solutions Architect Expert
  • First Aid/CPR Certified

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