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Skills

  • Dinner service planning
  • Clerical support
  • Database administration
  • Team management
  • Business Administration
  • Policy and procedure modification
  • First Aid/CPR
  • Operational improvement
  • Pricing tool development
  • Document scanning

Work Experiences

  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Was in charge of billing, collection, and reporting for an office that generated over $4 per year.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Achieved Employee of the Year for customer service.
  • Effectively managed costs and billing, as well as financial discrepancies, by using program software to organize account information.
  • Intervened between Administrative Support Clerks during arguments and diffused tense situations using performance reporting and team leadership.
  • Achieved cost savings of $15 on moving expenses.
  • Created multi-threaded admin web applications based on category.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Miscellaneous administrative office management, related regulatory guidelines, and quality assurance certified Scrum Master and Administrative Support Clerk.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Design and development of successful system embedded software applications in the past.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Administrative Support Clerk.
  • Meticulous Administrative Support Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using SAP.
  • Recruiting established talent in risk assessment and performance reporting for Administrative Support Clerk.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Program are well-understood.
  • Professional in office management and administration with 12 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.

Accomplishments

  • Successfully implemented a procedure initiative, reducing document retrieval time by 72%.
  • Independently handled customer inquiries and resolved issues, increasing customer satisfaction scores by 70%.
  • Negotiated with vendors, attaining a 80% reduction in overall office supply costs while maintaining quality standards.
  • Orchestrated logistics and scheduling for internal training sessions, reducing downtime by 77% while increasing attendance by 82%.
  • Integrated a new data entry protocol, reducing input-related errors by 27% while increasing processing speed.
  • Collaborated with Human Resources to streamline onboarding processes, yielding a 26% faster turnaround for new hire integration.
  • Increased sales 7% over three years.
  • Drafted and distributed internal communication memos, improving company-wide information dissemination efficiency by 39%.
  • Provided administrative support on organizational projects, resulting in timely project completion ahead of schedule by 6 weeks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Toastmasters International
  • American Medical Informatics Association
  • Association for Computing Machinery
  • National Association for Female Executives (NAFE)
  • International Council of Nurses
  • Association of Records Managers and Administrators (ARMA)
  • Administrative Professionals International (API)
  • Society for Human Resource Management (SHRM)
  • Association of Executive and Administrative Professionals (AEAP)
  • National Association of Office Managers (NAOM)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Information Privacy Professional (CIPP/US)
  • Certified Protection Officer (CPO)
  • QuickBooks Certification
  • Bookkeeping Certification by method
  • Business Etiquette and Professionalism Certification
  • CompTIA Security+
  • Customer Service & Support Specialist (CSS) Certification
  • Professional in Human Resources (PHR)
  • Records Management Specialist Certification

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