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Skills

  • First Aid/CPR
  • Regulatory compliance
  • MS Office
  • Customer service
  • Emergency response preparedness
  • Collaboration in multidisciplinary teams
  • Coordination of Patient Referrals
  • Medical transcription
  • Clinical Data Entry with Minimal Errors
  • Team management

Work Experiences

  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Achieved outstanding patient service satisfaction.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and automated.
  • Assisted in managing electronic health record (EHR) systems, reducing data entry errors by 51% by implementing streamlined workflows.
  • Cared for over 16 patients.
  • Achieved 26% reduction in procedural errors.
  • Assisted in minor procedures.
  • Achieved a 83% compliance rating in internal audits.

Summaries

  • Clear understanding of budget management and quality assurance as well as vendor management training.
  • Achieved a 40% rise in overall satisfaction.
  • Achieved a 82% improvement in clinical flow.
  • Positive and upbeat personality with excellent communication abilities.
  • Achieved a 31% reduction in clinic-acquired infections.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Adaptable and efficient Clinician Assistant.
  • Portuguese conversational abilities

Accomplishments

  • Maintained organized and accurate patient care documentation, contributing to the clinic passing all internal audits and receiving ITIL.
  • Created and maintained 14 confidential patient records, adhering to HIPAA standards and achieving a 43% compliance rate in internal audits.
  • Collaborated with IT teams to maintain and optimize the electronic health records system, ensuring a 34% error-free operation in patient data storage.
  • Participated in rolling out new patient education initiatives, improving patient understanding of treatment plans by 39%.
  • Managed inventory control for clinical supplies, decreasing shortages by implementing improved ordering protocols and reducing costs by 77%.
  • Directed communications between physicians and patients, increasing the speed of test result delivery by 43% and improving patient satisfaction.
  • Achieved Top Performer for excellence in patient care and maintaining high standards in clinic operations in 2023.
  • Enhanced patient triage processes by collaborating with intake teams, reducing average triage time by framework per patient.
  • Contributed to clinical team efforts that resulted in the clinic’s recognition as a Innovation Award winner in patient care quality in 2018.
  • Collaborated with team of 17 in the development of program.

Affiliations

  • American Association of Ambulatory Care Nursing (AAACN)
  • Toastmasters
  • Health Information and Management Systems Society (HIMSS)
  • Society of Hospital Medicine (SHM)
  • Society for Pediatric Nurses (SPN)
  • International Association of Administrative Professionals
  • Lions Club
  • Association of Information Technology Professionals
  • Clinical Research Society (CRS)
  • Society of Human Resource Management

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality
  • CompTIA A+ Technician
  • Certified Medical Administrative Assistant (CMAA) - Harbor & Co.
  • Certified Occupational Health Nurse (COHN) - American Board for Occupational Health Nurses
  • Certified EHR Specialist (CEHRS) - National Healthcareer Association
  • Wound Care Certified (WCC) - National Alliance of Wound Care & Ostomy
  • Certified Clinical Research Coordinator (CCRC), process
  • Certified Public Accountant
  • Salesforce
  • Certified Professional Coder (CPC) - American Academy of Professional Coders

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