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Skills

  • Workflow Optimization
  • Contract negotiation/review/drafting
  • Business operations
  • CRM Systems
  • Communications
  • Credit and collections
  • Problem-solving skills
  • Pet charting information
  • Heavy lifting
  • Multi-Task Management

Work Experiences

  • Oversaw 6 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Achieved customer satisfaction scores of 24% or higher each quarter.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Was in charge of a fast-paced front desk operation at a busy standard facility with up to 9 nightly visitors.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Strengths in workflow optimization and process improvement backed up by Customer Service training.
  • Helping guests with reservations, valuables, and luggage is a strong suit.
  • Achieved long-term solutions for critical issues.
  • Clear understanding of stakeholder engagement and workflow optimization as well as budget management training.
  • Customer engagement, workflow optimization and data analysis skills are well-known.
  • Special Service Desk Associate who has spent more than 18 years assisting guests with risk assessment and budget management.
  • Customer-focused multitasker looking for a system position with an exciting company.
  • Multitasking, communication, and interpersonal skills are all excellent.
  • Knowledgable in a variety of design and testing methodologies.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.

Accomplishments

  • Recommended
  • Solved
  • Monitored
  • Collaborated with cross-functional teams to ensure SLA compliance, leading to a 19% reduction in penalties.
  • Collaborated with team of 12 in the development of standard.
  • Created performance dashboards using Microsoft Excel to display live performance metrics, aiding better decision-making and improving team efficiency.
  • Recorded
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Collaborated with external vendors to integrate new tools that improved incident classification, reducing false assignments by 18%.
  • Reduced

Affiliations

  • International Institute of Business Analysis (IIBA)
  • International Council of Nurses
  • Project Management Institute
  • IT Service Management Forum (itSMF)
  • Jaycees
  • Society for Human Resource Management (SHRM)
  • International Association of Privacy Professionals (IAPP)
  • Project Management Institute (PMI)
  • Society of Human Resource Management
  • National Association of Social Workers

Certifications

  • ServSafe
  • Salesforce
  • Project Management Professional (PMP)
  • Certified Technical Support Professional by HDI
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Security Operations Analyst Associate
  • Certified Agile Service Manager (CASM)
  • Certified Help Desk Professional by CIW

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