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Skills

  • Initiative equipment
  • Heavy lifting
  • Accounts payable/receivable
  • Process automation
  • Safety measures
  • Product ordering
  • Process improvement
  • Territory Sales Experience
  • File management
  • Computer literate

Work Experiences

  • Kept track of files and records by putting in place efficient and well-organized filing systems.
  • Double-checked the data's accuracy and integrity.
  • Was in charge of a fast-paced front desk operation at a busy standard facility with up to 9 nightly visitors.
  • Achieved 32% more on-time resolutions than target.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as category and metric, in order to expedite resolution.
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Used category software to enter customer information and updated it whenever patrons changed rooms.
  • Oversaw 6 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.

Summaries

  • Multitasker and planner who is smooth and efficient.
  • Providing personalized guest service, including managing VIP requests, is second nature to me.
  • Special Service Desk Associate with 10 years of experience working in a guest service environment.
  • Helping guests with reservations, valuables, and luggage is a strong suit.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Among his accomplishments is the creation of a system app for use in the metric industry.
  • Customer engagement, workflow optimization and data analysis skills are well-known.
  • Special Service Desk Associate is a friendly and polished Special Service Desk Associate with demonstrated experience in process environments.
  • Individual with a charming and poised demeanor who performs various tasks, including budget management and team leadership.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.

Accomplishments

  • Monitored
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved
  • Advised
  • Streamlined
  • Ensured
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.
  • Recommended
  • Implemented a real-time ticket triage system that maximized resolution speed, cutting ticket backlog by 79% in 6 months.
  • Resolved

Affiliations

  • Association for Supply Chain Management (APICS)
  • CompTIA IT Professional Community
  • Association of Service Desk Managers (ASDM)
  • Certified Service Desk Manager (CSDM) designation participation
  • Customer Service Professionals Network (CSPN)
  • Association for Computing Machinery
  • American Marketing Association
  • International Association of Customer Service Professionals (IACSP)
  • International Association of Administrative Professionals
  • American Medical Informatics Association

Certifications

  • HDI Desktop Support Technician Certification
  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Certified Technical Support Professional by HDI
  • Customer Service Excellence Certification by Harbor & Co.
  • Microsoft Certified: Azure Fundamentals
  • ServiceNow Certified System Administrator
  • Google Certified Professional Cloud Architect
  • Certified Help Desk Professional by CIW
  • Professional Scrum Master (PSM I)
  • Certified Public Accountant (CPA)

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