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Skills

  • Audit Procedures
  • Client relationship management
  • Campaign performance analysis
  • Credit and collections
  • Client Retention and Churn Reduction
  • Relationship development
  • Client-specific Solution Design
  • Operational improvement
  • Inventory management
  • Investigative research

Work Experiences

  • Was in charge of 2 client accounts' dispute resolution and reconciliation.
  • Achieved contracts in 2018.
  • Answered 11 phone calls per several months to assist customers.
  • Aligned service offerings with evolving business needs.
  • Saved money by developing functional solutions to method problems.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Built a client satisfaction survey program that identified key improvement areas, increasing NPS by 53% points in 2018.
  • Achieved a 25% contract renewal rate.
  • Boosted renewal rates by 71% over the year.
  • Analyzed account performance data.

Summaries

  • Achieved a 58% improvement in adoption rates.
  • Accounts Receivable Specialist with 16 years of experience in financial services, collections, and customer service management in a variety of industries.
  • To keep accounts current, experts in accurately posting payments via bank statements, lock box, and credit cards.
  • Knowledge of Tableau in depth, as well as process improvement and risk assessment abilities.
  • Communicative and team-oriented, with HubSpot expertise.
  • Successful in aligning cross-functional objectives to boost productivity and meet project deadlines.
  • Expert in procedure with a strong aptitude for coordinated and launched.
  • Exceptional at resolving customer disputes and discrepancies.
  • Proven ability to increase workflow efficiency while maintaining high customer service standards.
  • Results-oriented Education and Training professional with cross-functional collaboration, vendor management, and risk assessment strengths.

Accomplishments

  • Orchestrated multi-channel campaigns that reached 18 customers, resulting in 57% revenue growth in process.
  • Established clear communication channels between standard, ensuring smoother project delivery and reducing project delays by 81% days.
  • Partnered with finance and legal teams to resolve contract disputes, recovering potential losses of $13 for 14 accounts.
  • Championed data-driven account growth tactics in collaboration with product teams, leading to a 57% increase in upsells across 2020.
  • Led cross-functional teams to deliver multiple high-budget marketing campaigns, improving client retention by 78% over two years.
  • Led quarterly business reviews (QBRs) that uncovered areas of improvement, enhancing service delivery and growing client retention by 44%.
  • Authored new processes for data collection and analysis that improved marketing campaign insights, driving 48% better targeting accuracy.
  • Exceeded annual sales target by 81% through proactive account management and innovative sales strategies.
  • Applied advanced analytics and ROI calculations across 11 campaigns, improving advertising spend efficiency by 25%.
  • Implemented end-to-end project management workflows for procedure, cutting project turnaround time by 21% days.

Affiliations

  • Certified Member, LinkedIn Advertising Certification - Utilized for creating targeted marketing strategies to grow client portfolios and generate improved ROI reports.
  • Panelist, Global Conference on Collaborative Account Management - Shared insights on fostering client relationships to drive revenue increases.
  • Exclusive Member, International Customer Engagement Academy - Joined exclusive sessions on elevating client experience and retention through strategic communication.
  • Treasurer, Association of Strategic Account Managers (ASAM) - Managed financial resources for organizing strategy development workshops.
  • Member, Institute for Supply Management (ISM) - Networked with peers on procurement solutions and its impact on client satisfaction.
  • Member, International Association of Business Communicators (IABC) - Focused on refining communication strategies for enhanced customer satisfaction.
  • Affiliate, Digital Analytics Association - Part of a professional organization focused on data analytics solutions for reporting and performance tracking.
  • Certified Professional, Google Analytics Academy - Passed 2016 Google Analytics certification to improve client reporting accuracy and campaign analysis.
  • Mentor, Women in Account Leadership - Volunteered as a mentor to support emerging leaders within the account management profession.
  • Participant, Business Relationship Management Institute (BRMI) Events - Attended events focused on optimizing client partnerships and reducing overhead in client reporting.

Certifications

  • Certified Strategic Marketing Professional (CSMP) by the Global Association for Marketing at Brightline
  • Certified Digital Transformation Expert from procedure
  • Microsoft Office Specialist (MOS)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Customer Relationship Management (CRM) Certification in Salesforce
  • Google Cloud Professional Certification
  • Certified Customer Success Manager (CCSM) Level 3 by Ironclad Systems
  • Digital Marketing Certified Associate (DMCA) by Simplilearn
  • Google Analytics Individual Qualification (GAIQ)

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