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Skills

  • Multilingual communication procedure, process
  • Eco-Friendly Cleaning Practices
  • Compliance with Health and Safety Standards
  • Communications
  • Problem resolution
  • Ticket sales
  • Customer service
  • Materials distribution
  • Onboarding and cross-training new employees
  • Budgets

Work Experiences

  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Transported SAP to one year customer locations.
  • Adhered to strict Scrum Master cleaning protocols.
  • Achieved a 68% improvement in productivity.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Adhered to strict protocols.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 47% reduction in guest wait times.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Boosted hotel revenue by 66%.
  • Dedicated to adhering to health and safety regulations and properly handling food.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Tasks are completed with minimal guidance.
  • Built rapport with guests.
  • Aided in onboarding new hires.
  • Achieved results in 18 months.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.
  • Boosted cleaning efficiency by 61%.

Accomplishments

  • Increased post-event guest ratings by proactively ensuring cleanliness and setup of conference and event spaces.
  • Introduced a system for tracking and prioritizing guest requests, resulting in an improved response time by 27%.
  • Identified key areas of improvement within cleaning schedules and adjusted them, saving 13 man-hours weekly.
  • Monitored linen usage and inventory, successfully reducing costs by $7 per quarter through optimized material rotation.
  • Trained team on a new air conditioning monitoring checklist, reducing guest temperature-related complaints by 16% in several months.
  • Effectively multi-tasked between linen sorting, laundry folding, and room servicing, reducing housekeeping turnaround time by 67%.
  • Implemented new protocol for stocking housekeeping carts, reducing preparation time by 64%.
  • Assisted in managing the turnover of 8 guest rooms within 14 hours to accommodate back-to-back bookings.
  • Developed a daily assignment strategy that balanced workload for team members, allowing for more efficient room turnovers.
  • Recognized for maintaining optimal levels of guest satisfaction through proactive facility upkeep and personalized service.

Affiliations

  • International Association of Administrative Professionals
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • National Association of Hotels & Lodging Operators
  • Rotary International
  • Professional Women's Network in Hospitality
  • Housekeeping Supervisors Training Program - Beacon Labs
  • Society of Women Engineers
  • Toastmasters
  • International Facility Management Association (IFMA)
  • Freemason

Certifications

  • CompTIA Network+
  • Certified Hospitality Housekeeper (CHH) – initiative
  • Certified Guest Room Attendant (CGRA) - Harbor & Co.
  • Certified Hospitality and Tourism Management Professional (CHTM) – 2020
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA 10-Hour Safety Certification for Hospitality – 2016
  • Laundry & Linen Management Certificate – Northwind
  • Certified Environmental Services Technician (CEST) - 2021
  • Leadership Development for Housekeeping Supervisors – Harbor & Co.

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