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Skills

  • Cleaning supplies
  • Lost and found procedures
  • Apollo GDS master
  • Employee interaction
  • Business operations
  • Maintenance reports
  • Crew assistance
  • Sale expertise
  • Issue resolution
  • Guest satisfaction specialist

Work Experiences

  • Was in charge of the linen cart, which I kept tidy and organized.
  • Worked as a concierge for a 15-star hotel with 14 rooms.
  • Processed credit card transactions during the checkout process.
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Checked, handled, assembled, and removed furnishings in the passenger cabin to ensure that all debris had been removed and that the areas had been thoroughly cleaned.
  • All rebates and other miscellaneous charges were balanced.
  • Organized logistics for corporate and business trips, such as transportation and conference and other meeting schedules.
  • In charge of 11 high-level corporate accounts for 13 years.
  • Identified
  • Ran a full-service boutique hotel with 13 rooms.

Summaries

  • Focused on customer service
  • Results-oriented, adaptable leader seeking a position in food and beverage purchasing with a forward-thinking company.
  • Exceptional at writing entertaining scripts and dealing with people.
  • With a "can-do" attitude, she is bilingual and compassionate.
  • Trying to get a job as a cabin crew member with a well-known airline.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Service-driven
  • With a hardworking attitude, meticulous eye for detail, and commitment to efficient, cost-effective travel, multilingual in Portuguese, French, and German.
  • Ambitious
  • Looking for a job as a Ramp Agent with a well-known company.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created detailed performance and cost analysis reports for travel budgets, providing clients insights and achieving 43% cost reduction.
  • Orchestrated travel arrangements for 11 corporate groups and events annually specializing in multi-destination itineraries across the Northeast.
  • Revised corporate travel policies for compliance with regulatory standards, resulting in 29% fewer risk-related travel incidents.
  • Developed and delivered travel policy guidelines to corporate teams, resulting in 76% compliance improvement during the first 2020.
  • Earned Scrum Master from system, enhancing expertise in international travel logistics and increasing client trust.
  • Maintained a 80% client retention rate over 5 years by developing customized corporate travel plans aligned with company goals.
  • Spearheaded post-travel evaluation procedures, contributing to 79% improvements in client satisfaction after trip completion.
  • Introduced standard, leading to 58% increase in operational accuracy for corporate travel bookings over 6 months.
  • Increased client acquisition by 33% within 2018 through the development of compelling travel proposals and service plans targeting niche markets.

Affiliations

  • World Travel & Tourism Council (WTTC)
  • International Air Travel Certification (CPA, 2023)
  • International Association of Administrative Professionals
  • International Air Transport Association (IATA)
  • Association of Information Technology Professionals
  • American Society of Travel Advisors (ASTA)
  • Society of Human Resource Management
  • International Council of Nurses
  • Certified Meeting Professional (CMP)
  • Corporate Travel Department Accreditation (CTD)

Certifications

  • Certified Travel Counselor (CTC) by The Travel Institute
  • Emergency First Response (EFR) Certification
  • Project Management Professional (PMP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • AED and CPR
  • International Air Transport Association (IATA) Travel and Tourism Consultant Diploma
  • Certified Diversity Travel Professional (CDTP)
  • Certified Public Accountant
  • First Aid/CPR Certified

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