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Skills

  • Crisis intervention and de-escalation
  • Credit card processing
  • Service standard compliance
  • Cross-functional collaboration
  • International sales support
  • Client Engagement and Satisfaction Tracking
  • Conflict resolution and mediation
  • Data entry
  • Actionable service delivery recommendations
  • Medical terminology knowledge

Work Experiences

  • Used a POS system to itemize and total the purchases of 12 customers.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Entered customer interaction details into Salesforce to track requests, document problems, and record solutions offered.
  • Ensure that customers and internal departments are properly communicated with.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with vendors to plan more than 8 daily pickups and weekly deliveries.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Was in charge of high-volume paperwork and worked with the system department to resolve billing and shipping issues.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Customer service specialist with over 16 years of experience resolving account and service issues for Miscellaneous clients.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 11 years.
  • Motivated to keep customers happy and contribute to the company's success.
  • Customer Service Representative with 5 years of retail experience in fast-paced, team-oriented environments.
  • Worker with a strong understanding of standard organization and category product issues.
  • Costs were consistently reduced while profits were increased.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Achieved success in providing unsurpassed customer service.

Accomplishments

  • Initiated a data-driven approach to case management, increasing the accuracy of client progress tracking by 81%.
  • Designed a behavioral health improvement program, leading to a 61% improvement in client outcomes compared to 2019.
  • Resolved product issue through consumer testing.
  • Championed inclusion efforts, ensuring accessibility of services for non-English-speaking clients using multilingual support tools.
  • Created a client outreach strategy that reduced emergency service dependency by 34% across a caseload of 14 clients.
  • Utilized data-driven decision-making to reengage 7 clients in critical support services, achieving a 52% improvement in service continuity.
  • Collaborated with program managers to enhance service accessibility for clients with specific needs, improving overall participation by 63%
  • Produced educational content for public health workshops, resulting in a 73% increase in community participation.
  • Developed and implemented personalized client action plans, facilitating a 43% increase in resource utilization within 13 months.
  • Redesigned client intake processes, reducing initial assessment time by 13 minutes and increasing client onboarding speed.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • International Council of Nurses
  • Association for Community Affiliated Plans (ACAP)
  • Certified Peer Support Specialist (CPSS) - procedure
  • National Association of Social Workers
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Volunteer Administrators Network (VAN)
  • Local Homeless Shelter Advisory Board - Columbus
  • State-level Social Work Licensing Board - Georgia

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Peer Support Specialist Certification
  • Certified Human Services Professional (CHSP)
  • Conflict Resolution & Mediation Certificate
  • Certification in Emotional Intelligence (EQ-i 2.0)
  • Certified Health Care Coordinator (CHCC)
  • Family Support Specialist Certification
  • Certified Family Life Educator (CFLE)
  • Certified Public Accountant
  • Certified Nonprofit Professional (CNP)

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