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Skills

  • Case management system proficiency
  • Client retention improvement strategies
  • Active listening and empathy
  • Interdisciplinary teamwork
  • Documentation accuracy and compliance
  • Client-centric service delivery
  • Client Engagement and Satisfaction Tracking
  • Money handling abilities
  • Staff education and training
  • Receiving support

Work Experiences

  • Kept the process and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Handled over 2 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Contributed to $2 in annual store sales per one year.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Kept up to date on product and service changes.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Provided ongoing guest service, which included QuickBooks recommendations.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Customer service training processes were implemented and developed by me.

Summaries

  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Under duress, personable and professional.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Personal Service Coordinator with 11 years of successful budget management and quality assurance experience.
  • Personal Service Coordinator is a service-oriented Personal Service Coordinator with unrivaled customer service, task prioritization, and time management skills.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Great phone skills and process talents have a proven track record of increasing productivity and customer satisfaction.
  • Personal Service Coordinator with 16 years of experience in dealing with customer requests and concerns.
  • With extensive knowledge of team leadership and proven multitasking abilities, I am well-versed in project and time management.

Accomplishments

  • Proactively identified and mitigated potential risks in client care plans, reducing service disruptions by 24% over 5 quarters.
  • Collaborated with program managers to enhance service accessibility for clients with specific needs, improving overall participation by 63%
  • Trained new team members in Power BI and led ongoing skills development programs, improving overall service efficiency by 48%.
  • Initiated a data-driven approach to case management, increasing the accuracy of client progress tracking by 81%.
  • Onboarded and trained 17 staff members in Tableau platform, increasing team productivity by 49% over 7 months.
  • Developed resource guides for clients in transition, reducing recidivism by 36% over a 3-month period.
  • Created customized service schedules and coordinated them with clients, successfully meeting 57% of service timelines on time.
  • Collaborated with compliance to improve crisis response protocols, reducing emergency cases by 55% in 2019.
  • Facilitated weekly service coordination meetings with 7 professionals, reducing overall service gaps by 66%.
  • Built strong cross-sector partnerships with local Miscellaneous providers, enhancing the delivery of holistic support services by 65%

Affiliations

  • Partnership for Family Health and Wellness
  • International Association of Administrative Professionals
  • American Public Health Association (APHA)
  • Lions Club
  • Regional Supportive Housing Coalition (Location-based)
  • National Family Caregivers Association (NFCA)
  • American Society of Safety Professionals
  • American Case Management Association (ACMA)
  • Project Management Institute
  • Certification in Case Management (CCM) - method

Certifications

  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Addictions Counselor (CAC)
  • Certified Human Services Professional (CHSP)
  • Case Management Society of America (CMSA) Certification
  • Certification in Emotional Intelligence (EQ-i 2.0)
  • Certified Health Care Coordinator (CHCC)
  • Certified Peer Recovery Support Specialist

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