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Skills

  • Disaster Recovery Planning
  • Budgets
  • DNS management
  • Regulatory compliance
  • Configuration management (HubSpot)
  • System upgrades
  • Business analysis
  • Backup and restore processes
  • Product development
  • Organization

Work Experiences

  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Had an excellent attendance record and was always on time for work.
  • Accelerated delivery cycles by 25%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Automated routine maintenance tasks.
  • Achieved 68% faster file retrieval times.
  • Achieved a 74% reduction in deployment times.
  • Collaborated with information security teams to implement multi-factor authentication for 3 endpoints, significantly improving system security.

Summaries

  • Collaborative Infrastructure Administrator.
  • Consistently drove 42% improvements in cost efficiency.
  • Conducted targeted audits and optimizations.
  • Achieved 82% customer satisfaction in resolution surveys.
  • Automated infrastructure processes using QuickBooks.
  • Cut upgrade-related downtime by 52%.
  • Accomplished in implementing cloud-based storage solutions that have consistently reduced physical resource costs by $9 annually, while also enhancing flexibility and system scalability.
  • Within Miscellaneous, senior Infrastructure Administrator and outstanding performer in client relations and project management.
  • Accomplished Infrastructure Administrator.
  • Dedicated to security compliance and network optimization, consistently implementing solutions that meet metric certification requirements and maintain a flawless audit record over initiative.

Accomplishments

  • Reduced server patching times by 79% through the establishment of an automated patch management pipeline.
  • Utilized traffic analysis tools to eliminate bottlenecks, reducing average page load times from program to framework.
  • Managed internal Wi-Fi networks supporting 14 users, leading a comprehensive architecture redesign improving stability and speed by 19%.
  • Documented and resolved program which led to framework.
  • Increased customer satisfaction by 76% through the implementation of a robust disaster recovery solution for critical business systems.
  • Produced detailed infrastructure documentation and runbooks, aligning network operations with program compliance requirements.
  • Engineered the transition to cloud-based infrastructure, reducing on-prem maintenance costs by 40% annually.
  • Facilitated company-wide transition to IPv6, ensuring network infrastructure remained future-proof and scalable for upcoming projects.
  • Streamlined system backup and recovery operations, reducing data recovery times from metric to procedure.
  • Optimized network traffic routing, cutting bandwidth expenses by $18 and boosting international connections by 63%.

Affiliations

  • OpenStack Foundation, Enterprise Infrastructure Member
  • American Marketing Association
  • Certified ScrumMaster (CSM) Networking Group
  • Society of Women Engineers
  • International Virtual Assistants Association (IVAA) - IT Systems Administration
  • SysAdmin Appreciation Society, Global Chapter
  • Rotary International
  • International Association of IT Asset Managers (IAITAM)
  • ISACA, Active Member in Cloud Governance Committee
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI)
  • Juniper Networks Certified Associate - Junos (JNCIA-Junos)
  • Salesforce
  • Oracle Cloud Infrastructure Architect Associate
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hyper-V Administrator
  • Certified Terraform Associate by HashiCorp
  • Fortinet Network Security Expert (NSE) Certification

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