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Skills

  • Cross-departmental coordination
  • Strong verbal communication
  • Inspection reviews
  • Team Leadership
  • Customer satisfaction strategies
  • Detailed food inventory monitoring
  • Debugging proficiency
  • Pricing tool development
  • Efficient food delivery and order accuracy
  • User interface understanding

Work Experiences

  • Recommendation
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Provided management with program updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Made a decision.
  • Reduced
  • Advised
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Kept track of all company inventory by monitoring multiple databases.
  • Identified appropriate framework solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Raised the stakes.

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Pragmatic
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Resourceful
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Versatile
  • Service-driven

Accomplishments

  • Handled both food preparation and serving duties during high-volume rush periods, helping the restaurant meet or exceed service expectations.
  • Collaborated with team of 11 in the development of program.
  • Guided junior staff in perfecting food presentation, which consistently received positive feedback from 2% of the clientele during system promotions.
  • Troubleshot kitchen equipment issues and collaborated with maintenance teams, resulting in quicker repairs and avoiding meal prep delays by 48% hours.
  • Introduced a waste-tracking system that helped identify high-risk areas, bringing food cost percentages below the industry standard by 19%.
  • Played a key role in developing the seasonal menu, contributing innovative dishes and increasing overall sales by 68% in 2022.
  • Increased sales 18% over 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced food waste by 70% through precise ingredient portioning and inventory management techniques.
  • Trained junior kitchen staff in effective food preparation methods, leading to a 69% increase in kitchen efficiency during peak hours.

Affiliations

  • Participant, Customer Service Skills Enrichment Program 2022, sharpening abilities in complaint resolution and enhancing dining experiences for guests.
  • Certified Food Handler, Accredited by process, ensuring adherence to food safety regulations and promoting safe cooking practices.
  • Member, National Server Association method, staying up to date on the latest trends in restaurant service and customer experience best practices.
  • Active Member, Hospitality Industry Association, participating in webinars focused on customer service enhancement and operational efficiency.
  • Awarded 2018 Best Service Professional by metric for consistently delivering an exceptional dining experience and fast response to guest needs.
  • Volunteer, Denver Community Food Bank Fundraisers, assisting in organizing and preparing meals for large events while enhancing teamwork practices.
  • Certification in Advanced Knife Skills 2017, certified in improving food preparation efficiency and ensuring the precision of meal plating.
  • Attended 2021 Safe Food Handling Expo, learning latest trends in hygienic meal preparation and kitchen sanitation techniques.
  • Certified Mixologist, specializing in beverage sales coordination between kitchen and bar, contributing to increased drink sales and customer satisfaction.
  • Member, Austin Chefs Association Chapter, fostering collaborations among peers and staying informed on new culinary techniques.

Certifications

  • Certified Kitchen Cook (CKC), provided by procedure
  • Certified Hospitality Supervisor (CHS) from the American Hotel & Lodging Educational Institute (AHLEI)
  • ServSafe Alcohol Certification, managed by the National Restaurant Association
  • Certified Specialist in Kitchen Plating and Culinary Presentation, 2019
  • Association for Project Management (APM)
  • Certification in Menu Development and Cross-Cuisine Preparation, from Summit Group, for expanding culinary offerings
  • CPR, AED, and First Aid Certified, provided by the American Red Cross, enhancing emergency response capabilities in hospitality settings
  • Alcohol Awareness Training and Certification, completed through method
  • Forklift and Kitchen Equipment Operator Certification, ensuring compliant and safe use of heavy kitchen equipment
  • Customer Complaint Management Certification, completed at category, specializing in conflict resolution in food service

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