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Skills

  • Virtualization technologies
  • Operational improvement
  • HTML and XML
  • Supervision
  • First Aid/CPR
  • Software applications
  • Portable code writer
  • Operational analysis
  • Database management software
  • MS Office

Work Experiences

  • Collaborated across multiple teams.
  • Decreased system downtimes by 42%.
  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Wrote detailed reports the past year on project specifications updates, progress, identified conflicts, and team activities.
  • Improved the overall performance of existing framework software by fixing coding errors, upgrading interfaces, and improving overall performance.
  • Investigated, designed, and implemented scalable applications for identifying, extracting, analyzing, retrieving, and indexing information.
  • Set up, installed, and tuned Asana-based systems for Oracle database performance.
  • Customized software workflows.
  • Achieved results within three years.
  • Coordinated with product and engineering teams.

Summaries

  • Achieved 55% better operational efficiency.
  • Contributed to sustained long-term organizational success.
  • Crafted tailored software solutions for clients.
  • Consistently reduced downtime by 50%.
  • Adept at simplifying complex software environments through automation, customizing workflows, and delivering on tight deadlines, ensuring business continuity.
  • Effective coach and mentor who is dedicated to leading gifted teams.
  • Client-oriented Software Implementation Specialist.
  • DUPE- Experienced software engineer and application developer with more than 9 years of experience.
  • Achieved significant cost reductions through process optimization.
  • Achieved a 59% improvement in operational efficiency.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 14 in the development of metric.
  • Worked with cross-functional teams to identify and resolve bottlenecks, increasing software deployment rate by 48%.
  • Advised on technical solutions and software enhancements, resulting in a 76% improvement in client's productivity within one year.
  • Managed and documented full lifecycle of software deployments, meeting deadlines for 13 projects while maintaining 76% adherence to budget.
  • Leveraged metric to maintain consistent project communication across dispersed teams, ensuring zero missed milestones.
  • Assisted 3 end-users during implementation, maintaining a support ticket resolution time of one year and earning an Outstanding Service Award from customer feedback.
  • Improved client onboarding procedures, reducing the average setup time from the past year to system, while increasing client satisfaction feedback by 82%.
  • Presented post-implementation performance metrics to C-suite, resulting in the allocation of 14 for further software scalability projects.
  • Configured customizable software modules that improved workflow automation, reducing process redundancies by 72%.

Affiliations

  • Alumni member of initiative's Information Systems and Software Engineering Association
  • Volunteer and participant in The Open Group, focusing on technology standardization in software implementation
  • American Medical Informatics Association
  • Member of the International Association of Business Communicators (IABC), honing skills in cross-functional team communication for project success
  • Member of Change Management Learning Center, advancing understanding of change management techniques in software implementation
  • Project Management Institute
  • Association of Information Technology Professionals
  • Member of the Project Management Institute (PMI) with certification in Project Management Professional (PMP), 2024
  • Graduate of the Software Project Leadership Development Program organized by the Center for Project Management (2024)
  • Member of the SaaS Product Managers Meetup, networking with SaaS development and implementation professionals

Certifications

  • Project Management Professional (PMP)
  • Certified Application Security Engineer (CASE)
  • Google Certified Professional Cloud Architect
  • Certified Database Management Professional (CDMP)
  • SAFe® 5 Agilist Certification
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified DevOps Practitioner

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