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Skills

  • Key holder experience
  • Medicare and Medicaid eligibility
  • Retail merchandising experience
  • Financial Fraud
  • Planning and Organization
  • Personable
  • International sales support
  • Computer literate
  • Report filing
  • Client relations strength

Work Experiences

  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Translated for the entire 5-person team in order to meet the needs of German-speaking customers.
  • Provided product and service information to customers.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.
  • Got better.
  • Kept up with market and product trends to effectively answer customer questions.
  • Responded quickly to general inquiries from members, staff, and clients by mail, e-mail, and fax.
  • Contributed to the team's success by filling in on cashier duties, providing product assistance, merchandising shelves, and cleaning customer areas.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Promptly informed the leadership team of any violations of store policies.

Summaries

  • Fraud Investigator with 13 years of successful workflow optimization and process improvement experience.
  • Deadline-driven
  • Within Law Enforcement and Security, senior Fraud Investigator and outstanding performer in risk assessment and vendor management.
  • Reliable and punctual Sales Associate with a strong work ethic and over 7 years of retail experience.
  • Well-versed in ServiceNow solutions and a strong communicator.
  • Trustworthy Fraud Investigator with 16 years of experience developing effective problem-solving methods.
  • Knowledgeable resource dedicated to finding solutions and collaborating with clients and other departments.
  • Innovative
  • Fraud Investigator with over 9 years of experience in retail and customer service.
  • Solid team player with a cooperative and positive attitude.

Accomplishments

  • Played a critical role in recovering over 11 in fraudulent transactions by leading in-depth investigations and collaborating with law enforcement.
  • Category Met and exceeded quotas generating 4+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Resolved product issue through consumer testing.
  • Developed a risk assessment framework, driving 28% overall improvement in fraud risk analysis and control effectiveness.
  • Spearheaded the development of a fraud detection system that reduced false positives by 29% in 2017.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Reduced fraud detection time by 55% through the implementation of cutting-edge machine learning models.
  • Implemented advanced fraud detection analytics using procedure, uncovering a previously undetected fraud scheme causing multi-million-dollar losses.

Affiliations

  • International Association of Asset Recovery Professionals
  • International Compliance Association (ICA)
  • Toastmasters
  • Fraud Advisory Panel Member
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • National White Collar Crime Center (NW3C) Member
  • Society of Women Engineers
  • American Institute of Certified Public Accountants (AICPA)
  • International Association of Administrative Professionals
  • Fraud Risk Management Special Interest Group

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified AML and Compliance Professional (CAMS-Certified) - 2015
  • Advanced Certificate in Business Accounting
  • Certified Information Systems Auditor (CISA) – 2017 by ISACA
  • Project Management Professional (PMP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Fraud Control Manager (CFCM) - 2024
  • ICAA Certificate in Fraud and Forensic Investigations - 2022 by International Crime Analysis Association
  • SHRM Certified Professional (SHRM-CP)

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