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Skills

  • Patient flow management
  • Implementing electronic systems
  • Culturally sensitive service delivery
  • Attention to detail
  • Budgets
  • Time management
  • Interpersonal skills
  • Bilingual communication in Japanese
  • Regulatory compliance
  • Patient satisfaction improvement strategies

Work Experiences

  • Decreased patient wait times by 50%.
  • Developed personalized coaching plans.
  • Achieved improvements in 2022.
  • Analyzed intake data through Power BI for trends, helping to inform improvements that lowered patient wait times by 8 minutes.
  • Decreased complaints by 28%.
  • Decreased registration time from 6 minutes to initiative minutes.
  • Coordinated intake for patients across multiple health services, ensuring smooth transitions between departments and reducing patient confusion by 79%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Assisted patients with Medicare and Medicaid documentation.
  • Conducted thorough patient intake assessments, ensuring accurate and complete documentation of medical history, which led to a 15% reduction in data entry errors.

Summaries

  • Trained in Tableau and possesses exceptional performance reporting abilities.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a significant 31% reduction in legal exposure.
  • Achieved consistent improvements in intake-related workflows by utilizing data analysis to optimize patient scheduling, reducing wait times by 9 minutes and improving clinic efficiency.
  • Analyzed intake records through Salesforce.
  • Achieved results within 18 months.
  • Dedicated to learning, growing, and succeeding in Mental Health.
  • Achieved improvements in intake-related workflows.
  • Recognized on a regular basis for outstanding performance and contributions to the Mental Health industry's success.

Accomplishments

  • Maintained a comprehensive training manual for the clinical intake team that outlined protocols, helping reduce miscommunications with patients by 30%.
  • Organized a team of 6 intake specialists to simultaneously handle patient registration while smoothly managing peak intake periods.
  • Managed and processed an intake caseload of 5 new patients weekly while providing high-level support for multiple practitioners across several medical specialties.
  • Generated regular analytical reports on intake flow and patient patterns, offering actionable insights that led to 64% improved patient retention.
  • Led an internal audit of intake processes, implementing improvements that reduced average processing time by 7 minutes and enhanced patient satisfaction scores by 63%.
  • Conducted patient record audits for accuracy and compliance, attaining a 42% passing rate in clinic quality assurance reviews.
  • Collaborated closely with billing and administration teams to identify and rectify system, leading to a decrease in intake-related billing discrepancies by 31%.
  • Collaborated with team of 6 in the development of standard.
  • Revised intake form templates that improved clarity for patients, lowering the rate of incomplete submissions by 56%.
  • Achieved a 33% increase in patient check-in efficiency by training the team on best practices for managing multi-payer requirements and service authorizations.

Affiliations

  • Healthcare Compliance Association (HCCA)
  • American Health Information Management Association (AHIMA)
  • National Association of Healthcare Access Management (NAHAM)
  • International Council of Nurses
  • Bilingual Healthcare Providers Network (specific to German proficiency)
  • Medical Office Manager Association (MOMA)
  • Jaycees
  • Healthcare Financial Management Association (HFMA)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management

Certifications

  • Certified Medical Office Manager (CMOM) - Practice Management Institute (PMI)
  • Certified Electronic Health Records Specialist (CEHRS) metric
  • Certified Third-Party Administrator (CTPA) - program
  • Certified Healthcare Access Manager (CHAM) framework
  • Certified Data Protection Officer (CDPO) - program
  • ServSafe
  • Certified Patient Access Representative (CPAR) - National Association of Healthcare Access Management (NAHAM)
  • Professional Patient Advocate Certification - procedure
  • Certified Health Data Analyst (CHDA) - method
  • CompTIA Security+

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