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Skills

  • High-volume patient intake
  • Communications
  • Maintaining high patient satisfaction rates
  • Handling multi-line phones in fast-paced environments
  • Collaborative teamwork with medical personnel
  • Regulatory compliance
  • Data entry
  • Insurance verifying
  • Bed and room assignment coordination for ER admissions
  • Handling patient inquiries and providing accurate information

Work Experiences

  • Transported Salesforce to the past year customer locations.
  • Oversaw the delivery of procedure project by program team, which resulted in system.
  • Achieved a 33% patient return rate.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Achieved this in 2022.
  • Contributed to reliable care delivery.
  • Advocated for enhanced ER training for admitting clerks which improved accuracy in patient insurance verification process by 69%.
  • Accommodated increased patient volume due to category.
  • Benchmarked patient registration times.
  • Advocated for enhanced ER training for admitting clerks.

Summaries

  • Collaborated with clinical teams.
  • Collected 4 data points from patient check-ins.
  • Collaborated with IT and management teams.
  • Achieved results over the past year.
  • Complete patient education is a success.
  • Within Healthcare, senior ER Admitting Clerk and outstanding performer in risk assessment and performance reporting.
  • Consistently prioritized critical ER cases.
  • Ambitious professional with a track record of cross-departmental communication.
  • Costs were consistently reduced while profits were increased.
  • Collaborative professional with a history of liaising with teams.

Accomplishments

  • Excelled in handling multi-line phone systems in a fast-paced ER setting, ensuring all inquiries were addressed within three years.
  • Processed patient registrations and triage case information for 5 patients daily, ensuring smooth data entry into the hospital's EMR system.
  • Resolved product issue through consumer testing.
  • Reduced average patient admission process time by 60% through the implementation of a lean data entry system.
  • Effectively coordinated patient admissions and maintained confidentiality, complying with HIPAA regulations at all times.
  • Reduced instances of lost or incomplete patient records by 26% through cross-checking and regular audits of the data entry process.
  • Improved quarterly audit outcomes by ensuring 27% compliance in patient record accuracy and insurance information.
  • Developed a workflow improvement plan that reduced patient registration times by 46% and increased operational efficiency.
  • Led team-driven initiative to streamline ER registration process, reducing patient wait time by 50% during peak hours.
  • Facilitated accurate insurance verification for 12 patients per day, reducing billing issues by 16%.

Affiliations

  • Mobile Health Clinics Association (MHCA)
  • American Marketing Association
  • National Association for Public Health Statistics and Information Systems (NAPHSIS)
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • American College of Health Care Administrators (ACHCA)
  • Emergency Nurses Association (ENA) Affiliate
  • National Association of Healthcare Access Management (NAHAM)
  • Society for Health Systems (SHS)
  • American Society of Healthcare Risk Management (ASHRM)

Certifications

  • Certified Professional in Patient Safety (CPPS) - Institute for Healthcare Improvement (IHI)
  • Health Information Technology Certification – framework
  • Certified Healthcare Access Associate (CHAA) - procedure
  • Certified Revenue Cycle Representative (CRCR) - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Coder (CPC) - program
  • Certified Patient Account Technician (CPAT) - American Association of Healthcare Administrative Management (AAHAM)
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)

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