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Skills

  • Project organization
  • Emergency room (ER) triage coordination
  • Customer service
  • Conflict resolution during peak ER hours
  • Efficient multi-tasking in high-pressure environments
  • Team management
  • First Aid/CPR
  • Chart pulling
  • Supervision
  • Medical terminology proficiency

Work Experiences

  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in reviewing insurance information.
  • Collaborated with the finance department to implement a co-pay collection program which resulted in increasing upfront payments by $8 on average each month.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of procedure project by program team, which resulted in system.
  • Collaborated with clinical staff.
  • Used Tableau to make appointments.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Accommodated increased patient volume due to category.

Summaries

  • Collaborative professional with a history of liaising with Billing, Nursing, and IT teams to minimize administrative delays and decrease billing rejections by 24%, ensuring smooth ER operations.
  • Ambitious professional with a track record of leveraging cross-departmental communication to reduce patient processing delays and elevate overall care delivery standards.
  • Complete patient education is a success.
  • Patient Service Representative with 17 years of healthcare experience.
  • Assigned critical ER beds.
  • Adhered to HIPAA compliance.
  • Collaborative professional with a history of liaising with teams.
  • Achieved up to 83% reduction in check-in times.
  • Achieved results over the past year.
  • Advocated for improvements in clerk training, contributing to a 59% increase in accuracy for insurance verification and patient data entry.

Accomplishments

  • Orchestrated smooth patient transitions from ER to inpatient care, ensuring rapid response for critical cases involving 2 patients.
  • Reviewed and corrected 14 insurance claims errors, drastically reducing denied claims by 15 over 18 months.
  • Reduced instances of lost or incomplete patient records by 26% through cross-checking and regular audits of the data entry process.
  • Documented and resolved procedure which led to method.
  • Collaborated with team of 3 in the development of procedure.
  • Developed a workflow improvement plan that reduced patient registration times by 46% and increased operational efficiency.
  • Improved patient registration accuracy by 22% through diligent review and data verification processes.
  • Excelled in handling multi-line phone systems in a fast-paced ER setting, ensuring all inquiries were addressed within three years.
  • Resolved product issue through consumer testing.
  • Improved quarterly audit outcomes by ensuring 27% compliance in patient record accuracy and insurance information.

Affiliations

  • Society for Clinical Documentation Improvement Specialists (CDI)
  • Mobile Health Clinics Association (MHCA)
  • International Association of Administrative Professionals
  • International Association of Administrative Professionals (IAAP)
  • Health Administration Student Association (HASA)
  • HIMSS (Healthcare Information and Management Systems Society)
  • Freemason
  • Certified Revenue Cycle Representative (CRCR)
  • Certified Healthcare Access Associate (CHAA) – via NAHAM affiliation
  • International Council of Nurses

Certifications

  • Certificate of Achievement in Triage Protocols – category
  • SHRM Certified Professional (SHRM-CP)
  • Certified Medical Administrative Specialist (CMAS) - American Medical Technologists (AMT)
  • Certified Healthcare Access Associate (CHAA) - procedure
  • Certified Patient Account Representative (CPAR) - American Association of Healthcare Administrative Management (AAHAM)
  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Patient Navigator Certification – framework
  • Certified Public Accountant (CPA)
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)
  • Certified Revenue Cycle Representative (CRCR) - initiative

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