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Skills

  • Training material development
  • Business Process Reengineering (BPR)
  • Project management
  • Team building
  • Process improvement
  • Data analysis and reporting
  • Process documentation
  • Digital Transformation
  • Data Handling Security Best Practices
  • Team management

Work Experiences

  • Worked with business leaders in the areas of risk assessment, client relations, and workflow optimization.
  • Oversaw the delivery of category project by process team, which resulted in procedure.
  • Aligned procedural improvements with strategic business objectives.
  • Automated elements of system.
  • Authored comprehensive post-implementation reports of procedural changes, effectively communicating successes to 12 stakeholders.
  • Achieved a compliance rate increase of 19%.
  • Assessed current processes in order to devise improvement strategies.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with process customers to determine their needs and deliver procedure service.

Summaries

  • Clear understanding of workflow optimization and budget management as well as project management training.
  • Procedures Specialist with 11 years of successful strategic planning and client relations experience.
  • Conducted gap analyses.
  • Dedicated to improving cost, process, and resource efficiency.
  • Achieved $5 cost savings annually.
  • Achieved certification within several months.
  • Collaborative leader in gap analysis.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 60% reduction in operational risks.

Accomplishments

  • Consulted with leadership to align process improvements with overarching business goals, resulting in operational cost savings of 13.
  • Authored clear, concise user manuals and guidelines to support new SOP rollouts, achieving a user compliance rate of 17% within the past year.
  • Collaborated with standard on new procedure evaluation, improving alignment with industry compliance standards and reducing audit failures by 26%.
  • Successfully managed the comprehensive review of all operational procedures, leading to a Excellence Award at Cedar Works.
  • Managed process automation efforts that led to 67% improvement in compliance monitoring and reporting efficiency.
  • Displayed critical leadership in responding to procedural risks that saved the company 17 in potential fines.
  • Conducted a gap analysis on existing workflows, leading to procedural improvements that resulted in a 67% boost in client retention at Brightline.
  • Spearheaded a risk mitigation strategy that reduced potential procedural vulnerabilities by 57%.
  • Partnered with multiple departments to introduce risk assessment protocols, reducing unnecessary procedural redundancies by 39%.
  • Automated manual reporting capabilities using Salesforce, reducing time spent on data collection and report preparation by 83%.

Affiliations

  • American Productivity & Quality Center (process)
  • Certified Lean Six Sigma Black Belt (CLSSBB) through Ironclad Systems
  • Society for the Advancement of Process Excellence
  • National Association for Healthcare Quality (NAHQ)
  • Association of Information Technology Professionals
  • Rotary International
  • Technology Evaluation Centers (TEC) Member
  • American Medical Informatics Association
  • Innovative Process Leadership Group (IPLG)
  • International Council of Nurses

Certifications

  • Project Management Professional (PMP) Certification
  • Certified Data Management Professional (CDMP)
  • Lean Six Sigma Green Belt Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • ServSafe
  • Business Process Design and Analysis Certification
  • Value Stream Mapping (VSM) Practitioner Certification
  • Lean Kaizen Certification
  • CompTIA Network+
  • Certified Operational Risk Manager (CORM)

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