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Skills

  • Operational improvement
  • Data analysis
  • Hardware evaluation
  • Guest experiences
  • Risk management processes and analysis
  • Method equipment
  • Strategic planning and analysis
  • Policy and procedure adherence
  • Public speaking
  • Market trend analysis

Work Experiences

  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Accommodated over 17 guests.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved 65% growth in online presence.
  • Transported QuickBooks to several months customer locations.
  • Achieved a 68% reduction in incidents.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Improved the bottom line by streamlining framework processes, budgets, and procurement strategies.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Working for high-end hotel chains for more than 13 years, I am a highly communicative professional.
  • Design and development of successful process embedded software applications in the past.
  • Resort Manager with 8 years of successful team leadership and vendor management experience.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Achieved a 79% improvement in guest satisfaction scores.
  • Hotel manager who is passionate about providing excellent service to all of her guests.

Accomplishments

  • Identified
  • Collaborated with marketing teams to implement digital campaigns, resulting in a 36% increase in direct bookings through the resort’s website.
  • Recorded
  • Initiated
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Documented and resolved category which led to standard.
  • Developed
  • Created a comprehensive preventive maintenance schedule that minimized downtimes and increased the lifespan of resort facilities by 63%.
  • Documented
  • Designed a customer loyalty program that increased long-term membership subscriptions by 43% within its first 17 months.

Affiliations

  • Resorts and Recreation Industries Association
  • Lions Club
  • International Hotel & Restaurant Association (IH&RA)
  • Certified Meetings Professional (CMP) Certification
  • American Resort Development Association (ARDA)
  • American Society of Safety Professionals
  • Hospitality Financial and Technology Professionals (HFTP)
  • Travel and Tourism Research Association (TTRA)
  • Event Industry Council (EIC)
  • World Tourism Organization (UNWTO)

Certifications

  • Environmental Sustainability in Hospitality Certification – category
  • Microsoft Certified Systems Engineer (MCSE)
  • Hospitality Revenue Management Certificate – procedure
  • Certified International Luxury Hotel Professional (CILHP) – framework
  • Certified Rooms Division Executive (CRDE) – framework
  • Certificate in Hospitality Management – category
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Resort Management Certification – metric
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute

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