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Skills

  • User interface understanding
  • Problem resolution
  • MS Office
  • Team Leadership
  • Document scanning
  • Staff development
  • Marketing
  • Vendor interaction
  • Supervision
  • Extremely organized

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved results within 7 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Was in charge of a brand new 17-room hotel with a staff of 5 employees on a day-to-day basis.
  • Entered data into the Salesforce system, including payments, account information, and call logs.

Summaries

  • Achieved a 81% improvement in employee retention.
  • Achieved results within a single three years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Extensive experience in high-end resort hotel management positions.
  • Achieved President's Club in 2020.
  • Experience in hotel management positions at high-end resorts with a strong focus on customer service.
  • Achieved a 52% boost in guest satisfaction.
  • Motivated Resort Manager with experience managing large-scale projects, including budgeting and administration.
  • Achieved savings through process optimization.
  • Procedure are well-understood.

Accomplishments

  • Guided
  • Design: Responsible for creative design for prominent system.
  • Collaborated with senior management to redesign guest-facing operations, leading to an 18% enhancement in check-in/out procedures and time savings.
  • Documented
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Ensured
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Resolved
  • Collaborated with marketing teams to implement digital campaigns, resulting in a 36% increase in direct bookings through the resort’s website.
  • Advised

Affiliations

  • Meeting Professionals International (MPI)
  • International Association of Amusement Parks and Attractions (IAAPA)
  • International Association of Administrative Professionals
  • Event Industry Council (EIC)
  • International Association of Conference Centers (IACC)
  • International Hotel & Restaurant Association (IH&RA)
  • American Society of Safety Professionals
  • Certified Meetings Professional (CMP) Certification
  • Royal Institution of Chartered Surveyors (RICS)
  • Association of Information Technology Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • CompTIA Security+
  • Basic Food Safety Certification system
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Hospitality Facilities Management and Design Certification – process
  • Human Resources for Hospitality Certificate – method
  • Certified Hotel Administrator (CHA) – category
  • Revenue Management Certification – category

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