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Skills

  • Healthcare Partnership Negotiation
  • Operational improvement
  • Care plan development
  • Continuous process improvement (CPI)
  • Cross-functional team leadership
  • Interpersonal conflict resolution
  • MS Office
  • Emergency response coordination
  • Project organization
  • Quality improvement initiatives

Work Experiences

  • Acted as the Facility Representative during meetings.
  • Achieved a 84% reduction in risk-related events.
  • Demonstrated products and services to metric groups in order to increase initiative and program target achievement.
  • Met with the design and production teams to identify and resolve issues that were causing problems for system operations.
  • Kept accounts, resident files, and regulatory paperwork up to date and accurate with careful attention to administrative requirements.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Built relationships with local suppliers to ensure timely and cost-effective delivery of essential resources, reducing supply chain disruptions by 41%.
  • Addressed concerns effectively.
  • Achieved a 57% higher compliance rate in care plans.
  • Helped staff keep residents' health in check by scheduling medical appointments and coordinating transportation.

Summaries

  • Residential Home Manager is a multi-talented Residential Home Manager who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to staff development.
  • Award-winning Residential Home Manager recognized in 2016 for leading a high-performing team delivering exceptional resident satisfaction and care quality.
  • Maintain up-to-date knowledge of Columbus-area resources, programs, and community events in order to better serve everyone.
  • Knowledgeable of program care best practices and applicable regulations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Award-winning Residential Home Manager.
  • Achieved a 17% reduction in turnover.

Accomplishments

  • Collaborated with external healthcare providers to streamline case management, reducing appointment wait times by 35% days and improving care continuity.
  • Negotiated contracts with third-party service providers, leading to a 66% reduction in external care costs without compromising quality.
  • Conducted cross-department workshops on conflict mediation, increasing staff collaboration and reducing communication-related incidents by 32%.
  • Secured additional local grant funding of $12 to enhance residential enrichment programs, improving resident engagement and service delivery quality by 55%
  • Mentored assistant managers and trainees, leading to 18% promotion rate within the organization and a robust talent pipeline.
  • Reduced operational expenses by 65% while maintaining high standards of care through efficient resource management and supplier negotiations.
  • Optimized care service delivery models, cutting service-related delays by 21% while enhancing one-on-one interactions between staff and residents.
  • Utilized Client Relationship Management (CRM) software to track resident satisfaction levels, which rose by 18% after implementing structured feedback loops.
  • Implemented cost-effective, evidence-based training programs, reducing the rate of medication errors by 55%.
  • Achieved Top Performer for exceptional leadership in residential care management and excellence in resident satisfaction improvements.

Affiliations

  • Certified Senior Advisor (CSA) Program
  • Healthcare Financial Management Association (HFMA)
  • Project Management Institute
  • Health and Care Professionals Council (HCPC)
  • Residential Assisted Living National Association (RALNA)
  • Continuing Care Leadership Coalition (CCLC)
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • National Association of Social Workers
  • Adult Care Managers’ Leadership Forum

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Care Planning Certification
  • Project Management Professional (PMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA A+ Technician
  • Certified Manager of Senior Housing Facilities (CMSHF)
  • Google Certified Professional Cloud Architect
  • Institute for Senior Living Administrator Certification
  • Certified Public Accountant
  • Communicable Disease Certification

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