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Skills

  • Budget management and resource allocation
  • Healthcare quality assurance
  • Emergency Preparedness and Planning
  • State Reporting Requirements
  • Emergency response coordination
  • Quality improvement initiatives
  • Operational improvement
  • Communications
  • Care plan development
  • Budget Management

Work Experiences

  • Instructed Residential Home Managers on how to execute workflow optimization correctly, assisting in the direct control of labor and material costs.
  • Assessed resident dietary programs.
  • Acted as the Facility Representative during system meetings, successfully advocating for programming that benefitted 4 residents.
  • Achieved reduction in infections in 2023.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Kept track of direct care activities to ensure that patients were safe and infection control standards were met.
  • Benefitted 16 residents.
  • Achieved 59% improvement in resident mental well-being.
  • Met with the design and production teams to identify and resolve issues that were causing problems for system operations.

Summaries

  • Built strong external relationships.
  • Achieved audit success with 37% adherence to policies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgeable of program care best practices and applicable regulations.
  • Committed to staff development, fostering a culture of growth and training opportunities that improved retention and led to better care outcomes in 18 months.
  • Contributed to high levels of resident satisfaction.
  • By effectively managing staff and budgets, the dedicated Home Manager ensures that residents are safe and well-cared for.
  • Collaborative leader with a history of optimizing team performance and care delivery, resulting in a 47% improvement in key performance indicators within 6 months.
  • Clear understanding of project management and process improvement as well as cross-functional collaboration training.
  • Achieved measurable improvements in care delivery.

Accomplishments

  • Reduced operational expenses by 65% while maintaining high standards of care through efficient resource management and supplier negotiations.
  • Mentored assistant managers and trainees, leading to 18% promotion rate within the organization and a robust talent pipeline.
  • Secured additional local grant funding of $12 to enhance residential enrichment programs, improving resident engagement and service delivery quality by 55%
  • Built and maintained strong relationships with families of residents, improving communication feedback scores by 47% during annual satisfaction reviews.
  • Introduced an automated scheduling system that decreased overtime by 64% and boosted staff retention by fostering a healthier work-life balance.
  • Led continuous improvement initiatives that improved resident retention by 15% and boosted overall satisfaction scores in annual surveys.
  • Collaborated with external healthcare providers to streamline case management, reducing appointment wait times by 35% days and improving care continuity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and launched a professional development plan for care staff, which resulted in 77% of team members attaining advanced caregiving certifications within the past year.
  • Documented and resolved procedure which led to standard.

Affiliations

  • Healthcare Compliance Association (HCCA)
  • Residential Assisted Living National Association (RALNA)
  • Institute for Healthcare Improvement (IHI)
  • National Federation of Residential Care Providers
  • Society of Women Engineers
  • Elder Care Workforce Alliance (ECWA)
  • Chartered Institute of Personnel and Development (CIPD)
  • National Association of Residential Care Homes (NARCH)
  • Care Standards Accreditation Board
  • Institute for Residential Care and Nursing Home Management

Certifications

  • Institute for Senior Living Administrator Certification
  • CompTIA Network+
  • Certified Healthcare Facility Manager (CHFM)
  • Certified Health Education Specialist (CHES)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Salesforce
  • Behavioral Health Home Certification

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