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Skills

  • Rapid Learning of New Technologies
  • Product Demonstration Development
  • Sales Support Process Improvement
  • Automated Order Tracking Systems Implementation
  • Performance benchmarking for sales teams
  • Customer Churn Mitigation
  • Strategic Collaboration with External Parties
  • Revenue recovery strategies
  • Customized Client Communication Techniques
  • Account portfolio management

Work Experiences

  • Analyzed client feedback from post-sales surveys and implemented corrective measures that boosted client retention by 81%.
  • Contributed to a 5 revenue increase.
  • Analyzed client feedback from post-sales surveys.
  • Collaborated with senior sales leadership to identify potential lead generation strategies, successfully increasing prospect outreach by 46% in a quarter.
  • Aligned CRM inputs and outputs with key performance indicators.
  • Created weekly performance dashboards using SAP.
  • Conducted post-sales evaluations.
  • Drove interdepartmental solutions for complex client issues.
  • Collaborated with the sales team.
  • Contributed to a 67% increase in quarterly sales.

Summaries

  • Adept at implementing automated order tracking systems.
  • Achieved a 62% improvement in order accuracy.
  • Achieved 32% improvement in client order accuracy.
  • Analytical Sales Support professional offering expertise in sales forecasting for 18 key regions, helping generate revenue increases of $11, ahead of company targets.
  • Certified in Jira.
  • Adept at streamlining workflow processes, decreasing sales cycle hurdles while consistently delivering time-saving efficiencies that increase team output by 26%. Certified in Power BI.
  • Adept in providing valuable insights to upper management.
  • Conducted data-driven competitor analysis.
  • Created comprehensive sales reports.
  • Consistently achieved high on-time delivery rates.

Accomplishments

  • Generated detailed competitor intelligence reports, which directly contributed to the development of a new pricing strategy that increased sales margin by 33%.
  • Led cross-functional initiatives alongside the finance and operations teams to optimize budgeting for team travel, reducing expenditures by $34,000 annually.
  • Helped coordinate a regional sales realignment that drove process improvements, resulting in a 64% rise in team output within 7 months.
  • Collaborated with external vendors and cross-departmental leadership to restructure procurement processes, cutting lead times by 66%.
  • Developed detailed sales performance reports for senior leaders, offering insights that supported strategy adjustments and led to a revenue lift of $44,000 within 2 months.
  • Recognized for maintaining a 41% client satisfaction rate by effectively managing customer inquiries and complaints across multiple time zones.
  • Reduced sales funnel approval bottlenecks by 30% through optimized workflow design in QuickBooks, increasing team output.
  • Single-handedly managed the customer satisfaction tracking system, improving customer retention by 68% throughout 2018.
  • Played a key role in drafting and negotiating complex contract terms with key customers, resulting in the successful closure of deals worth $21,000.
  • Developed marketing templates for use in regional campaigns that resulted in an uplift in deal closure rates by 18% during 2022.

Affiliations

  • Mentor, Sales Operations and Support Community, Denver 2017
  • Coordinator, Sales Innovation Expo 2023 Boston
  • Certified Lean Sales Process Administrator, Lean Enterprise Institute 2017
  • Active Participant, LinkedIn Sales Solutions Group 2021
  • Attendance at Salesforce Dreamforce Conference 2018
  • Certified Sales Support Analyst, HubSpot Academy 2024
  • Member, Sales Operations Leadership Council framework
  • Panel Speaker, Sales Innovation Forum, Columbus 2024
  • Member, National Association of Sales Professionals (NASP), 2021 - Present
  • Affiliate, Global Association of Sales Professionals (GASP) method

Certifications

  • Advanced Excel for Data Analysis & Reporting - category (2017)
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Inside Sales Manager (CISM) - The American Association of Inside Sales Professionals (AA-ISP)
  • Customer Success Manager (CSM) Certification - SuccessCOACHING
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Dynamics 365 Fundamentals Certification - Microsoft
  • Sales Operations Certification - HubSpot Academy
  • Certified Sales Professional (CSP) - National Association of Sales Professionals (NASP)
  • Inside Sales Certification – AA-ISP (American Association of Inside Sales Professionals)

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