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Skills

  • Time management and prioritization
  • Customized Client Communication Techniques
  • Product Delivery Scheduling
  • Data entry error reduction
  • Sales collateral development
  • Conflict resolution and negotiation
  • Order accuracy improvement
  • Sales Order Fulfillment & Tracking
  • Customer Churn Mitigation
  • Customer Account Auditing

Work Experiences

  • Created weekly performance dashboards using Salesforce to track sales quotas and identify areas where teams could improve efficiency.
  • Boosted client retention by 69%.
  • Drove a sales increase of 51% during 2023.
  • Collaborated closely with the sales team to develop SAP demonstrations, improving client engagement and shortening sales cycles by 20%.
  • Contributed to the team’s President's Club achievement.
  • Analyzed client feedback from post-sales surveys.
  • Dressed mannequins and created visually appealing displays within the store.
  • Collaborated with senior sales leadership to identify potential lead generation strategies, successfully increasing prospect outreach by 46% in a quarter.
  • Collaborated with the sales operations team.
  • Achieved a 17% reduction in onboarding time.

Summaries

  • Closed contracts worth over $12.
  • Cut sales cycles by 39%.
  • Consistently achieved high on-time delivery rates.
  • Consistently delivered time-saving efficiencies.
  • Contributed to over $11 in recovered revenue within 14 months.
  • Achieved 18% on-time delivery.
  • Conducted data-driven competitor analysis.
  • Collaborated with Sales, Marketing, and Customer Support teams.
  • Created comprehensive sales reports.
  • Applied data-driven insights across 7 product lines.

Accomplishments

  • Aided account managers in preparing sales presentations that addressed client pain points, contributing to a 37% boost in proposal acceptance.
  • Developed and distributed customer satisfaction surveys through Asana, analyzing feedback to provide actionable improvements to the client experience.
  • Developed detailed sales performance reports for senior leaders, offering insights that supported strategy adjustments and led to a revenue lift of $44,000 within 2 months.
  • Led cross-functional initiatives alongside the finance and operations teams to optimize budgeting for team travel, reducing expenditures by $34,000 annually.
  • Helped coordinate a regional sales realignment that drove process improvements, resulting in a 64% rise in team output within 7 months.
  • Partnered with product management to adapt the sales pitch after product updates, leading to a 77% increase in customer renewal rates.
  • Tracked and managed sales goals, enabling the sales team to exceed quota targets by 59% over 18 months through efficient resource allocation.
  • Set up automation rules in framework to streamline lead assignment, improving response times and increasing conversion rates by 15% in 2016.
  • Facilitated the adoption of a new CRM system across 15 departments, with onsite training sessions that reduced input errors by 32%.
  • Played a key role in drafting and negotiating complex contract terms with key customers, resulting in the successful closure of deals worth $21,000.

Affiliations

  • Member, National Association for Business Economics - Sales Forecasting Division metric
  • Member, Certified Professional Salesperson (CPSP) Certification Advisory Board method
  • Member, Association for Talent Development (ATD), 2015–Present
  • Course Completion, Post-Sales Account Management, Coursera 2017
  • Member, American Association of Inside Sales Professionals (AA-ISP) procedure
  • Active Member, B2B Sales Professionals Group metric
  • Member, Women in Sales (WIS) metric
  • Member, Customer Service Professionals Network initiative
  • Certified Lean Sales Process Administrator, Lean Enterprise Institute 2017
  • Affiliate Member, Global Customer Engagement Professional Network category

Certifications

  • Sales Management Certification – Harbor & Co.
  • Contract Management Certification – National Contract Management Association (NCMA)
  • Data Analytics for Sales Professionals - LinkedIn Learning
  • Certified Sales Professional (CSP) - National Association of Sales Professionals (NASP)
  • Certified Business Analysis Professional (CBAP) - standard
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Data Literacy for Sales and Marketing Professionals - framework
  • Time Management and Productivity Mastery - system
  • Inside Sales Certification – AA-ISP (American Association of Inside Sales Professionals)
  • Sales Operations Certification - HubSpot Academy

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