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Skills

  • Financial statement analysis
  • Business operations
  • Customer service
  • Supervision
  • Financial literacy education for clients
  • Negotiating terms with wholesale lenders
  • Moody's KMV CreditEdge
  • MS Office
  • Compliance with RESPA, TILA, and HMDA regulations
  • Budgets

Work Experiences

  • Successfully closed an average of 15 loans every month.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Boosted team loan origination by 31%.
  • Collaborated with underwriters and loan processors.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 11%.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Approved foreclosure loans.
  • Championed the use of digital signature platforms.
  • Adjusted loan terms to fit clients’ financial situations.
  • Analyzed market conditions and trends.

Summaries

  • Collaborative and client-focused Mortgage Originator, consistently maintaining a client satisfaction rate of 21% while closing over $16 in loans annually.
  • Decreased lead-to-close time by 78%.
  • Achieved results in 2018.
  • Achieved more favorable loan conditions for clients.
  • Within Miscellaneous, senior Licensed Mortgage Originator and outstanding performer in quality assurance and vendor management.
  • Built strong referral networks.
  • Consistently improved overall approval rates for clients.
  • Contributed to team recognition.
  • Collaborated seamlessly with underwriters and processors.
  • Certified Mortgage Originator with extensive experience leading a team of 17 junior loan officers, resulting in a 81% improvement in team origination figures.

Accomplishments

  • Customized loan packages to meet clients’ financial needs, with a 23% success rate in securing more favorable loan terms.
  • Achieved Microsoft Excel proficiency, enabling more accurate loan applications which resulted in a 28% approval rate increase.
  • Introduced a new mortgage conversion system using Asana, reducing loan closing time by 84%.
  • Led an online marketing campaign that generated a 58% increase in mortgage leads and 10% more completed applications in Seattle.
  • Negotiated loan terms with wholesale lenders, saving clients an average of $29,000 off projected closing costs.
  • Resolved title issues collaboratively with attorneys and title agents, preventing delays on 3 closings in 2022.
  • Consistently exceeded monthly loan origination targets by 15% through personalized client engagement and follow-up.
  • Implemented cost-effective marketing strategies, cutting acquisition cost per loan lead by 55%.
  • Pioneered remote signing procedures, helping reduce total closing time by an average of 9 days per loan transaction.
  • Took initiative to develop a client referral network, driving 39% of new business growth through realtor and builder partnerships in 2017.

Affiliations

  • Credit Reporting Resource Certificate through Equifax
  • American Marketing Association
  • Jaycees
  • Rotary International
  • Financial Planning Association (FPA)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Toastmasters
  • Certified Residential Underwriter (CRU)
  • Compliance Network Professional (CNP)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE) 2015
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • HUD Approved Housing Counselor Certification – Brightline, 2015
  • Certified Public Accountant
  • USDA Guaranteed Loan Processor Certification – Northwind, 2022
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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