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Skills

  • Surveillance
  • Systems Integration
  • Emergency Response
  • Project organization
  • Compliance audit management
  • Compliance enhancement
  • Operational improvement
  • Supervision
  • Criminal law
  • Security camera monitoring

Work Experiences

  • Achieved $12 annual cost savings.
  • Boosted the team's overall project intake capacity by 21% through lean administrative strategies and automation implementation.
  • Assessed and deflected issues in emergency situations quickly.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Used two-way radios, mobile phones, and other technological devices to communicate with the security team and building supervisors.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
  • Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
  • Analyzed and produced course-of-action reports, as well as escalating issues to management that were outside my area of expertise.
  • Chaired weekly meetings with cross-functional leaders to successfully implement process and achieve system.
  • Administered knowledge-sharing platforms.

Summaries

  • Automated manual reporting processes, saving 6 labor hours per month and reallocating team resources to focus on high-priority initiatives.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • Achieved a 19% adoption rate across the company.
  • Achieved over $39,000 in annual departmental savings.
  • Achieved a 49% reduction in issue resolution time.
  • Excellent observational, problem-solving, and decision-making skills, as well as a detail-oriented personality, unmatched integrity, and sound judgment.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved $14 in annual savings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 31% improvement in operational efficiency.

Accomplishments

  • Collaborated with cross-functional teams to improve IT support processes, reducing service request escalations by 64%.
  • Implemented workflow automation in collaboration with logistics, reducing IT support response times by 26%.
  • Managed a project that involved the integration of Salesforce across 17 departments, resulting in method and increased efficiency.
  • Conducted systems audits that reduced non-compliance issues by 31%, supporting improved internal processes.
  • Secured Jira certification, which reduced security incidents by 68% and improved overall system resilience.
  • Spearheaded collaboration between IT and operations teams, facilitating the integration of HubSpot and increasing output by 64%.
  • Developed cross-departmental communication strategies, leading to a 18% improvement in collaboration and project delivery timeliness.
  • Facilitated cross-functional training on ServiceNow, improving employee capabilities and reducing external support dependencies by 66%.
  • Trained and mentored a team of junior administrators, which resulted in 23% improvement in departmental onboarding times.
  • Resolved product issue through consumer testing.

Affiliations

  • Global Professional in Human Resources (CPA)
  • National Association for Business Economics (NABE)
  • International Institute of Business Analysis (IIBA)
  • Center for Creative Leadership (Denver)
  • Project Management Institute (PMI)
  • Jaycees
  • Society for Human Resource Management (SHRM)
  • Business Analysts Professional Association
  • National Association of Corporate Directors (NACD)
  • National Business Education Association (NBEA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Information Systems Auditor (CISA)
  • Advanced Google Ads Certification
  • Oracle Database Administrator Certified Professional
  • CompTIA Network+
  • SAP Certified Application Associate in Procurement
  • ITIL Foundation Certification
  • Data Analytics Professional Certificate system
  • Apple Certified Support Professional (ACSP)
  • Google Project Management: Professional Certificate

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