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Skills

  • Trained in Tableau
  • Relationship development
  • Budget Management
  • Daily Operational Oversight
  • Salon safety and security
  • Sales performance optimization
  • Problem resolution
  • Customer service excellence
  • Event planning and execution
  • Relationship building

Work Experiences

  • Aligned with client values.
  • Bolstered overall salon ratings by 24%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results in the first three years.
  • Accomplished within the past year.
  • Transported ServiceNow to two years customer locations.
  • Achieved this within the first several months of launch.
  • Based bonus program on retail sales.
  • Had an excellent attendance record and was always on time for work.
  • Analyzed seasonal trends for package development.

Summaries

  • Salon Director is a multi-talented Salon Director who is consistently rewarded for planning and operational improvements.
  • Adjusted strategies to meet salon revenue targets.
  • 7 years of experience as a first-line supervisor in the personal service industry.
  • An adept marketing strategist responsible for orchestrating salon campaigns that garnered a 57% rise in online and in-store engagement.
  • For optimal performance, 17 years of training workers in proper operational procedures and function, as well as explaining company policies.
  • Collaborated with vendors to secure favorable deals.
  • Client-focused Salon Director.
  • Conducted performance reviews.
  • Successfully managed a variety of tasks, including employee development and inventory management.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.

Accomplishments

  • Effectively balanced operations and client-facing duties, contributing to 57% year-over-year revenue growth.
  • Reduced client wait times by implementing an advanced queuing system, resulting in a 45% increase in positive client reviews.
  • Implemented a comprehensive client feedback system, improving overall client satisfaction scores by 60% over three years.
  • Introduced a new Workday to manage scheduling and inventory, resulting in operational efficiency improvements of 82%.
  • Collaborated with senior leadership to open 8 new salon locations within one year, growing total network revenue by 12.
  • Introduced personalized appointment reminders and promotions via SMS, increasing client engagement and reducing appointment cancellations by 37%.
  • Documented and resolved standard which led to procedure.
  • Reduced operational costs by 81% by negotiating better deals with suppliers and optimizing inventory management.
  • Developed and implemented a salon-wide referral program, generating an increase of 42% in new client appointments within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Medical Informatics Association
  • International Spa Association (ISPA)
  • International Council of Nurses
  • Cosmetology Educators of America (CEA)
  • Retail and Luxury Goods Association (RLGA)
  • American Marketing Association
  • Salon Owners Summit
  • Association of Image Consultants International (AICI)
  • Society of Human Resource Management
  • Board of Professional Salon Ownership Managers

Certifications

  • ServSafe
  • Certified Retail Hair Care Product Specialist – Harbor & Co.
  • Project Management Professional (PMP)
  • Advanced Retail Sales Certification – system
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Master Hair Colorist Certification – standard
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • CompTIA A+ Technician

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