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Skills

  • Accreditation coordination
  • Therapy programs
  • Continuous process improvement methodologies
  • Error reduction strategies in care delivery
  • Motivating and mentoring healthcare staff
  • Communication and conflict resolution in healthcare
  • Data-driven decision making in healthcare
  • Conflict mediation between patients, families, and staff
  • Hands-on CNA mentorship and coaching
  • Nursing and physician collaboration

Work Experiences

  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Assisted CNAs during complex patient lifts and procedures, ensuring adherence to safety regulations and reducing incidents by 16% over 9 months.
  • Increased patient satisfaction by 18% within 6 months.
  • Achieved Excellence Award for Excellence in Leadership through maintaining a consistent staff retention rate of 46% while improving staff morale.
  • Assisted CNAs during complex patient lifts.
  • Achieved President's Club for excellence in leadership.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Achieved improved patient outcomes in framework.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved zero citations.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Exceptional communicator and proven problem solver.
  • Certified Nursing Assistant Supervisor is a multi-talented Certified Nursing Assistant Supervisor who is consistently rewarded for planning and operational improvements.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Facilitated regular team-building exercises and conflict mediation trainings, leading to a 29% reduction in staff grievances over 2024.
  • Implemented infection control training sessions for all staff, reducing facility-acquired infections by 61% over 2020.
  • Monitored and evaluated daily care activities for a 10-bed long-term care facility, ensuring compliance with federal and state regulations and reducing incidences of noncompliance by 19%.
  • Created a specialized care team for high-risk patients, improving response times and reducing hospital readmissions by 15%.
  • Documented and resolved standard which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and standardized care procedures, improving adherence to health and safety regulations and boosting patient safety audit scores by 83%.
  • Onboarded and mentored new CNAs, lowering onboarding-related turnover by 69% in the first 16 months of hire.
  • Collaborated with the nursing director to enhance CNA workflows, reducing shift-overlapping errors by 63% through better scheduling practices.
  • Collaborated with team of 12 in the development of program.

Affiliations

  • American Nurses Association (ANA)
  • Charter member, Portland Nursing Quality Improvement Team
  • Certified Nursing Assistant Exam Prep Program 2024
  • Collaborative Commission on Public Health Nursing
  • Project Management Institute
  • International Council of Nurses
  • Lions Club
  • National Association of Directors of Nursing Administration in Long-Term Care (NADONA)
  • Member, Wound, Ostomy, and Continence Nurses Society (WOCN)
  • International Association of Administrative Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Medical Office Manager (CMOM)
  • Healthcare Information and Management Systems (HIMSS) Certification
  • Certified in Healthcare Compliance (CHC)
  • Certified Occupational Therapy Assistant (COTA)
  • Certified Medical-Surgical Registered Nurse (CMSRN)
  • Infection Control and Prevention Certification - Ironclad Systems
  • Certified Rehabilitation Registered Nurse (CRRN)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)

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