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Skills

  • Business strategy development for patient satisfaction improvement
  • Interpersonal communication and negotiation skills
  • Healthcare operational cost reduction strategies
  • Drug inventory management
  • Multidisciplinary team collaboration
  • Fundraising and capital campaigns for healthcare expansion
  • Project oversight
  • Relationship building and retention
  • Therapy programs
  • Cost-benefit analysis for facility expansion projects

Work Experiences

  • Achieved annual savings of $5.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Achieved revenue growth.
  • Achieved a 63% referral conversion increase.
  • Advised on compliance initiatives.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Achieved 15% cost savings in 2016.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Advised on compliance initiatives, ensuring adherence to federal and state regulations, which resulted in zero compliance violations over 11 audit cycles.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Achieved operational cost reductions.
  • Client relations and cross-functional collaboration experts.
  • Achieved full audit compliance.
  • With more than 18 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished results within the first 2021 of a project.
  • Accomplished in guiding multi-disciplinary teams to execute population health management initiatives, achieving reduced patient hospitalization rates by 16%.
  • Strengths in strategic planning and client relations backed up by Healthcare training.

Accomplishments

  • Developed partnerships with 11 local community organizations to expand access to preventative care services, resulting in a 43% improvement in public health outcomes.
  • Orchestrated a cross-departmental effort to improve healthcare scheduling workflows, cutting patient wait times by 14 minutes.
  • Delivered competitive analysis and benchmarking data to inform strategic decisions for a healthcare network expansion, driving patient volume up by 69%.
  • Developed a predictive financial model to assess the long-term viability of healthcare expansions, ensuring project success and hitting profitability by Year 2021.
  • Delivered in-depth analysis on emerging healthcare technologies and their impact on operational efficiency, influencing board decisions on investments.
  • Facilitated a strategic merger between Seattle healthcare providers, leading to a 40% increase in shared resources and revenue growth.
  • Collaborated with IT teams to integrate Microsoft Excel into healthcare practice, streamlining operations and reducing manual errors by 54%.
  • Increased patient follow-up care adherence by 54% through enhanced digital communication strategies across 17 healthcare providers.
  • Collaborated with team of 4 in the development of method.
  • Published thought leadership content in healthcare journals, increasing company visibility and establishing team as go-to experts on healthcare policy.

Affiliations

  • American College of Healthcare Executives (ACHE)
  • National Institute for Health Care Management (NIHCM)
  • American Medical Group Association (AMGA)
  • International Association for Hospice and Palliative Care (IAHPC)
  • International Council of Nurses
  • Medical Group Management Association (MGMA)
  • Toastmasters
  • Project Management Institute (PMI) - Healthcare Project Management
  • Rotary International
  • American Health Information Management Association (AHIMA)

Certifications

  • American Association of Healthcare Administrative Management's (AAHAM) Certified Revenue Cycle Specialist (CRCS)
  • Certified Revenue Cycle Professional (CRCP)
  • Certified Healthcare Access Manager (CHAM)
  • CompTIA A+ Technician
  • Risk Management Society (RIMS) Certified Risk Management Professional (CRMP)
  • Healthcare Financial Management Association (HFMA) Certified Healthcare Financial Professional (CHFP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Healthcare Compliance (CHC)
  • Certified Healthcare Consultant (CHC)
  • Health Information Management (HIM) Certification - procedure

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