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Skills

  • ServSafe
  • Order accuracy verification
  • Drive-thru order management
  • End-of-shift closing procedures
  • Menu memorization
  • Customer service
  • Operational improvement
  • Mentorship and Training of New Staff
  • Cash handling and reconciliation
  • Regulatory compliance

Work Experiences

  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Achieved 31% success rate in resolving customer complaints.
  • Achieved success on metric during promotional periods.
  • Collaborated with kitchen and front-line staff to reduce order miscommunications and food delivery delays by implementing a new order tracking system.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Collaborated with kitchen and front-line staff.
  • Boosted store's ratings within 18 months.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Accurately handled customer transactions.

Summaries

  • Certified in food safety and sanitation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Well-organized and efficient, with a strong desire to please customers.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • With 13 years of experience serving system food, capable Fast Food Attendant.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to the success of the team and the company.

Accomplishments

  • Improved communication between front-of-house and kitchen staff, reducing order errors by 55% during operational assessments.
  • Efficiently handled catering orders for groups ranging from 16 to 15, ensuring accuracy in order preparation and delivery within the desired timeframe.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized the cleaning schedule during shift transitions, resulting in a reduction of 15% in shift overlap times while maintaining health department compliance.
  • Utilized excellent communication skills to ensure seamless team coordination during rush periods, reducing bottlenecks and yielding 51% faster order completion.
  • Handled 15 cash and card transactions per hour with 24% accuracy, balancing the register and resolving discrepancies within less than 16 minutes daily.
  • Assisted with an average of 10 customer orders per hour during peak times, ensuring quick turnaround and high satisfaction rates.
  • Innovated a system for faster drive-thru order processing, which resulted in a 74% reduction in average customer wait times during peak hours.
  • Coordinated with suppliers to ensure timely delivery of key ingredients in one year, preventing menu outages during large promotional campaigns.
  • Implemented quality control measures that decreased food waste by 23% in collaboration with the kitchen staff, boosting overall profit margins for the quarter.

Affiliations

  • National Cash Management Association (NCMA)
  • Lions Club
  • American Society for Quality (ASQ) - Food, Drug, and Cosmetic Division
  • Team Member Recognition Program Task Force
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • International Food Safety Council (IFSC)
  • Association for Computing Machinery
  • Society of Food Service Management
  • Point of Sale Certification – Jira POS Systems

Certifications

  • Customer Service Excellence Certification Vantage
  • Basic Complaint Handling Certificate
  • Certified Professional in Employee and Shift Management
  • Microsoft Certified Systems Engineer (MCSE)
  • Introduction to Hospitality and Tourism Management Certification
  • HACCP Certification (Hazard Analysis Critical Control Point)
  • Conflict Resolution Certificate - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Basic Sanitation and Hygiene Practices for Food Handlers

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