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Skills

  • ServSafe
  • Customer feedback analysis
  • Inventory control and waste reduction
  • Onboarding Process Streamlining
  • Proactive supply restocking
  • Peak service efficiency
  • Menu knowledge and product promotion
  • Multitasking in high-pressure environments
  • Project organization
  • Team building

Work Experiences

  • Collaborated with kitchen and front-line staff to reduce order miscommunications and food delivery delays by implementing a new order tracking system.
  • Achieved this over 18 months.
  • Achieved 31% success rate in resolving customer complaints.
  • Achieved 37% success rate in resolving customer complaints by listening attentively, offering compensation when necessary, and following up to ensure satisfaction.
  • Collaborated cross-functionally with kitchen, maintenance, and management teams.
  • Authored a checklist to improve drive-thru operations, reducing average service errors by 64% and increasing speed during high-traffic hours.
  • Prepared food in batches using standard recipes.
  • Assisted kitchen staff with food preparation tasks, ensuring all ingredients were available, prepped, and properly stored for use in high-traffic shifts.
  • Based on seasonal trends and customer preferences.
  • Achieved zero errors or delays.

Summaries

  • Achieved an overall 19% boost in satisfaction.
  • Adhered to strict cleanliness protocols.
  • Achieved results during peak promotional periods.
  • Attentive Fast Food Attendant focused on quality.
  • Achieved a 29% reduction in food waste.
  • Boosted overall sales figures by 44%.
  • Applying expertise in customer service.
  • Certified in food safety and sanitation with a 100% inspection pass rate, ensuring all food products meet health code standards and customer expectations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Attentive Fast Food Attendant with a focus on quality, recognized for improving consistency in portion sizes and meal presentation, leading to better customer experiences.

Accomplishments

  • Efficiently handled catering orders for groups ranging from 16 to 15, ensuring accuracy in order preparation and delivery within the desired timeframe.
  • Recognized for exemplary service in 2015 with a service excellence award, contributing to an increase in positive customer feedback by 35%.
  • Consistently surpassed daily sales targets by 28%, following effective recommendation techniques for high-value menu items.
  • Optimized the cleaning schedule during shift transitions, resulting in a reduction of 15% in shift overlap times while maintaining health department compliance.
  • Assisted with the rollout of a revised process for food safe handling procedures, resulting in zero deviations during 2017's health inspection audit.
  • Improved communication between front-of-house and kitchen staff, reducing order errors by 55% during operational assessments.
  • Successfully drove team performance to exceed corporate service speed targets by an average of 22% per shift, receiving unanimous commendations from management.
  • Enforced health and safety standards while managing food preparation duties, leading to the business's certification in procedure for 2019.
  • Consistently processed payments exceeding program daily through the POS system with 100% accuracy and compliance with cash handling policies.
  • Coordinated with suppliers to ensure timely delivery of key ingredients in one year, preventing menu outages during large promotional campaigns.

Affiliations

  • Association of Information Technology Professionals
  • Rotary International
  • Toastmasters
  • American Culinary Federation (ACF)
  • American Society of Safety Professionals
  • Retail, Wholesale, and Department Store Union (RWDSU)
  • Point of Sale Certification – Jira POS Systems
  • Association for Computing Machinery
  • Freemason
  • International Association of Administrative Professionals

Certifications

  • Allergen Awareness Certification (AA) - Boston
  • Restaurant Management Certification Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Food Handling, Storage, & Service Certification
  • Customer Service Skills Certificate - program
  • Advanced Food Safety Certification, Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Customer Service Excellence Certification Vantage
  • Cash Handling and Management Certification
  • Certified Hospitality Supervisor (CHS) - Vantage

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