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Skills

  • Efficiency in application processing
  • CCTV
  • Telephone etiquette
  • Collaboration with nonprofits and government agencies
  • Process improvement
  • Fair Housing Act (FHA) regulations
  • Program understanding and advisement
  • Communications
  • Application assessment
  • Supervision

Work Experiences

  • Was in charge of all tasks delegated to me, including risk assessment and data analysis.
  • Achieved resolution within an average of 11 business days.
  • Collaborated with federal and state agencies.
  • Achieved a 30% dispute resolution rate.
  • Used SAP to compile data gathered from various sources.
  • Kept my system knowledge up to date by doing team leadership and performance reporting.
  • Looked at the criteria for various aid programs to see if different applicants were eligible.
  • Completed project $15 under budget.
  • Finished procedure of project, which resulted in program.
  • Management recognized me for providing outstanding customer service.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • In fast-paced environments, promoting problem-solving expertise.
  • Individual who is bilingual and dedicated to engaging others and providing exceptional service.
  • Strategic thinker with expertise in quality assurance.
  • Expert in metric with a strong aptitude for launched and coordinated.
  • Student pursuing a Community and Public Service degree who is eager to contribute developed knowledge in the role of Senior Housing Specialist.
  • Accomplished Senior Housing Specialist with a talent for securing $10 in grant funding, expanding housing services to an additional 14 households in 2021.
  • Metric, system, and program are all available.
  • Communicative and team-oriented, with Salesforce expertise.
  • Achieved results within 2024.

Accomplishments

  • Facilitated public housing recertification for over 16 residents, ensuring regulatory compliance and enforcing clear guidelines around tenant income qualifications.
  • Led an outreach program targeting veterans, resulting in a 48% increase in enrollment for specialized housing subsidies within the past year.
  • Conducted housing needs assessments for over 9 applicants monthly, accurately identifying eligibility for state and federal housing aid with a 62% approval rate increase.
  • Drafted and managed new lease agreements for 14 properties within compliance guidelines, ensuring zero discrepancies in legal documentation during quarterly audits.
  • Managed an emergency housing fund that provided immediate relief to 13 displaced individuals within the past year, ensuring that short-term housing was secured for all recipients.
  • Developed and presented educational workshops for tenants on housing rights and financial literacy, leading to an 70% increase in lease renewals and reductions in eviction rates.
  • Collaborated with local government to bring an additional 3 funding into housing programs focused on older adults and disabled individuals, leading to increased service capacity.
  • Developed and managed a rent freeze initiative for 18 residential units, successfully decreasing tenant grievances and preventing a 85% drop in affordable housing availability.
  • Implemented occupancy tracking tools using ServiceNow, which led to a reduction in vacant units by 79% and an increase in rent collection efficiency for Ironclad Systems.
  • Designed and implemented a tenant retention program that successfully reduced annual turnover by 54% across 14 affordable housing units.

Affiliations

  • Society of Commercial and Residential Realty Professionals (North Carolina)
  • Urban Land Institute (ULI) Residential Development Working Group
  • Community Development Block Grant (CDBG) Program Committee Chair
  • Tenant Outreach and Advocacy Program (TOAP) Group Leader
  • Certified Housing Professionals Association CPA Leadership Committee
  • Rental Housing Association of the Midwest Legislative Committee Volunteer
  • Affordable Housing Advocates Alliance (AHAA) Chair for 2022
  • National Association of Housing and Redevelopment Officials (NAHRO) Member
  • Supportive Housing Providers Association (SHPA) Board Member
  • Council of Large Public Housing Authorities (CLPHA) Planning Commission

Certifications

  • Tax Credit Specialist (TCS) – framework
  • Contract Management Certificate – system
  • ServSafe
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Certified Application Associate
  • First Aid/CPR
  • Microsoft Certified Systems Engineer (MCSE)
  • Accredited Green Property Manager (AGPM) – system
  • Project Management Professional (PMP) – Project Management Institute (PMI)

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