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Skills

  • Application assessment
  • Telephone etiquette
  • Program understanding and advisement
  • Fair Housing Act (FHA) regulations
  • Team building
  • Supervision
  • Customer service
  • Compliance with funding requirements
  • Federal, state, and local housing regulations
  • RFI Scanners

Work Experiences

  • Assisted in the creation of framework procedures.
  • Interacted with people from various cultures, always treating them with respect and patience every day.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Learned cross-functional collaboration and process improvement to help with office needs.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved a 18% reduction in compliance violations.
  • Advocated for expanded housing opportunities.
  • Achieved funding in 2021.
  • Was in charge of all tasks delegated to me, including risk assessment and data analysis.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Procedure and process have a proven track record.
  • In fast-paced environments, promoting problem-solving expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Accomplished Senior Housing Specialist.
  • Achieved 31% satisfaction rates.
  • Strategic thinker with expertise in quality assurance.
  • Senior Housing Specialist with vendor management and workflow optimization abilities.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Achieved this in a record timeline in 2024.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Successfully reduced vacancy rates by 79% through targeted outreach and community engagement programs, focusing on vulnerable populations in underrepresented neighborhoods.
  • Wrote grant proposals that yielded over 13 in funding for transitional housing projects, expanding programs to cover 13 additional families in Portland.
  • Streamlined the application approval process for housing assistance programs, reducing overall processing time by 38% and increasing tenant satisfaction with quicker move-in dates.
  • Drafted and managed new lease agreements for 14 properties within compliance guidelines, ensuring zero discrepancies in legal documentation during quarterly audits.
  • Established a property repair and maintenance system that reduced turnaround time for urgent tenant requests by 51%, improving tenant retention rates in Lakeside Partners.
  • Facilitated property inspections with technical contractors, identifying compliance and safety issues in 2 properties that led to cost-avoidance actions with savings of 15 annually.
  • Led post-occupancy surveys for residents affected by relocation initiatives, achieving a 35% satisfaction rate related to improved housing conditions through government programs.
  • Collaborated with local government to bring an additional 3 funding into housing programs focused on older adults and disabled individuals, leading to increased service capacity.
  • Mentored junior housing specialists on case management and tenant outreach strategies resulting in 53% enhanced departmental productivity and program delivery.
  • Implemented occupancy tracking tools using ServiceNow, which led to a reduction in vacant units by 79% and an increase in rent collection efficiency for Ironclad Systems.

Affiliations

  • Collaborative for Renter Assistance Programs in the Pacific Northwest
  • Certified Housing Professionals Association CPA Leadership Committee
  • Tenant Outreach and Advocacy Program (TOAP) Group Leader
  • Partnership for Urban Affordable Housing Development (PUAHD)
  • Institute of Real Estate Management (IREM) Affordable Housing Division
  • Affordable Renter Protections Alliance (ARPA) Founding Member
  • Homeless Prevention Coordinators Association (HPCA) – Steering Committee
  • Federal Housing Advocates Network (FHAN) Community Outreach Liaison
  • Real Estate Council of the Southwest Affordable Housing Working Group
  • State Coalition for Homelessness Solutions (SCHS) Director's Alliance

Certifications

  • Affordable Housing Management Certificate – initiative
  • Certified Community Action Professional (CCAP) – framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Fair Housing Compliance (FHC) Certification - system
  • Tax Credit Specialist (TCS) – framework
  • Google Certified Professional Cloud Architect
  • Workforce Housing Specialist (WHS) - system

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