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Skills

  • Organization
  • First Aid/CPR
  • Budget management for software projects
  • Shell scripting
  • Cloud cost optimization
  • Initiative equipment
  • MS Office
  • Data Management
  • Continuous integration and deployment (CI/CD) implementation
  • Technical analysis

Work Experiences

  • Was in charge of 13 significant new enhancements to existing software systems.
  • Architected a distributed system capable of scaling to handle 17 of concurrent users while maintaining a 37% uptime during peak load times.
  • Boosted adoption of new technologies by 80%.
  • Improved the overall user experience by increasing efficiencies in metric software using stakeholder engagement.
  • Achieved 53% faster data retrieval times.
  • Checked the functionality of company products such as SAP and Salesforce.
  • Implemented ServiceNow for version control over a metric network.
  • Achieved 43% better performance across all platforms.
  • Achieved a 28% reduction in technical debt.
  • Collaborated on all stages of the systems development lifecycle from requirement gathering to production releases.

Summaries

  • Adept at spearheading global software solutions.
  • Adept at managing complex software lifecycles.
  • Strengths in quality assurance and process improvement backed up by Customer Service training.
  • Excellent HTML, JavaScript, and Python skills were demonstrated.
  • Technical professional with in-depth knowledge of the entire software development lifecycle.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved cost reduction over 2021.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Senior Software Team Lead with cross-functional collaboration, process improvement, and QuickBooks competencies.
  • Has 8 years of experience in software development.

Accomplishments

  • Coordinated technical demonstrations and proof-of-concepts that contributed to a 7 contract renewal with a key client.
  • Spearheaded knowledge transfer sessions for multiple teams, resulting in improved onboarding times and reducing knowledge bottlenecks by 66%.
  • Played a pivotal role in migrating critical services to system, improving resource allocation and reducing operational costs by 42%.
  • Led the development and successful release of a HubSpot application, serving as a flagship product and driving 6 new enterprise customers.
  • Conducted regular cross-team incident analyses and implemented a proactive issue management system, reducing time to resolution by 51%.
  • Developed a risk management framework for an Customer Service compliance initiative, ensuring compliance ahead of regulatory deadlines and reducing potential fines by 14.
  • Led the successful transition to a new project management tool, increasing team productivity by 74% and improving transparency across departments.
  • Worked closely with product teams and stakeholders to ensure features were delivered based on evolving business requirements, improving customer NPS by 10 points.
  • Resolved product issue through consumer testing.
  • Designed and implemented a full-stack development solution using Salesforce, leading to a 22% increase in user traffic and system reliability.

Affiliations

  • Member, Agile Alliance, actively participating in discussions and updates around best agile practices (2017 – Present)
  • Member of Scrum Alliance, contributing to the development of agile methodologies and principles (2022 – Present)
  • Certified Project Management Professional (PMP) through the Project Management Institute, consistent with feature prioritization strategies (2018 awarded)
  • Rotary International
  • Active participant in the Product Development & Management Association (PDMA), collaborating across product lifecycle discussions (2023 – Present)
  • Contributor at the PyCon Conference on software optimization techniques (2015 – 2022)
  • Certified Kubernetes Administrator (CKA) from the Cloud Native Computing Foundation, facilitating deployment scalability (2023 certified)
  • Board Member of Tech Startups Association, advising early-stage companies on software risk management (2023 – 2022)
  • Contributor to the CNCF (Cloud Native Computing Foundation) for enhancing cloud infrastructure compatibility in software development (2024 – Present)
  • Active contributor to the Linux Foundation, enabling software improvements in open-source environments (2016 – Present)

Certifications

  • Google Professional Cloud Architect - standard
  • Amazon Web Services (AWS) Certified DevOps Engineer – Professional
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Agile Certified Practitioner (PMI-ACP) - PMI
  • Certified Scrum Master (CSM) - Harbor & Co.
  • Certified Kubernetes Administrator (CKA) - Cloud Native Computing Foundation
  • Microsoft Certified: Azure DevOps Engineer Expert
  • Certified Cloud Security Professional (CCSP) - framework
  • Certified Professional in Software Testing (CPSQ) - procedure

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