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Skills

  • Budgets
  • Troubleshooting and debugging
  • Communications
  • Process improvement
  • Application Performance Tuning
  • API design knowledge
  • Organization
  • Agile and Scrum methodologies implementation
  • Supervision
  • .Net development

Work Experiences

  • Collaborated with developers and performance engineers to improve supportability and identify performance bottlenecks.
  • Designed and developed user interfaces for Adobe Creative Suite that made overall management easier and more user-friendly.
  • Inter-communicating between Jira and SAP allowed me to monitor and update back-end data.
  • Created databases and table structures for web applications using the metric architecture methodology.
  • Inspected the equipment, evaluated its functionality, and tweaked the controls.
  • Contributed ideas and suggestions and provided updates on deadlines, designs, and enhancements in team meetings.
  • Architected a distributed system capable of scaling to handle 17 of concurrent users while maintaining a 37% uptime during peak load times.
  • Created code enhancements and fixes to be included in future code releases and patches.
  • Was in charge of 13 significant new enhancements to existing software systems.
  • Achieved a President's Club in coding standards.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 33% increases in customer satisfaction.
  • Achieved a 63% boost in efficiency.
  • Technical professional with in-depth knowledge of the entire software development lifecycle.
  • Achieved 69% enhancements in user retention metrics.
  • Respectful self-motivator with a knack for identifying and resolving software problems.
  • Accomplished Senior Software Team Lead.
  • Adaptable Senior Software Team Lead with a passion for utilizing cutting edge tech while mentoring staff. Extensive background in CI/CD pipeline automation, having improved deployment frequency by 22% using tools like Salesforce.
  • Senior Software Team Lead is a multi-talented Senior Software Team Lead who is consistently rewarded for planning and operational improvements.
  • True team player with adaptability and accuracy as strengths.

Accomplishments

  • Designed and implemented a full-stack development solution using Salesforce, leading to a 22% increase in user traffic and system reliability.
  • Optimized cloud infrastructure for a mission-critical system, achieving a 55% reduction in operating costs while improving system uptime.
  • Conducted regular cross-team incident analyses and implemented a proactive issue management system, reducing time to resolution by 51%.
  • Developed detailed technical documentation and playbooks, which reduced onboarding time for new team members by 37%.
  • Worked closely with product teams and stakeholders to ensure features were delivered based on evolving business requirements, improving customer NPS by 10 points.
  • Supported the integration of RESTful services between existing systems, reducing customer onboarding time by 78%.
  • Coordinated technical demonstrations and proof-of-concepts that contributed to a 7 contract renewal with a key client.
  • Managed risk analysis and mitigation plans across 17 key projects, resulting in 3 consecutive on-time deliveries under budget.
  • Developed a risk management framework for an Customer Service compliance initiative, ensuring compliance ahead of regulatory deadlines and reducing potential fines by 14.
  • Collaborated with product managers and UX/UI designers to deliver a redesigned feature that resulted in a 28% increase in user engagement.

Affiliations

  • Active contributor to the Linux Foundation, enabling software improvements in open-source environments (2016 – Present)
  • Member of the Data Management Association (DAMA) focused on refining database and data analytics skills (2022 – Present)
  • Certified Project Management Professional (PMP) through the Project Management Institute, consistent with feature prioritization strategies (2018 awarded)
  • National Association of Social Workers
  • Participant at the Global Scrum Gathering, representing achievements in cross-team collaboration techniques (Austin, 2016)
  • Core team member of the Distributed Systems Engineering Group (method) contributing to the discussion on microservices (2022 – Present)
  • Contributor at the PyCon Conference on software optimization techniques (2015 – 2022)
  • Active participant in the Product Development & Management Association (PDMA), collaborating across product lifecycle discussions (2023 – Present)
  • Freemason
  • Active membership in OWASP (Open Web Application Security Project), working to ensure software product security (2016 – Present)

Certifications

  • CompTIA Security+
  • Certified Information Systems Auditor (CISA) - standard
  • TOGAF® 9 Certification - The Open Group
  • Certified Business Analysis Professional (CBAP)
  • Red Hat Certified Specialist in Ansible Automation - system
  • Project Management Professional (PMP) - PMI
  • Microsoft Certified: DevOps Engineer Expert - framework
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Agile Certified Practitioner (PMI-ACP) - PMI

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