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Skills

  • Cross-Site Implementation of Systems
  • Team management
  • Backup and Recovery System Management
  • Supervision
  • Relationship development
  • Business operations
  • Regulatory compliance
  • Disaster Recovery Planning
  • Standard equipment
  • Hardware Cost Reduction Strategies

Work Experiences

  • Planned and implemented process system hardware and software upgrades, which resulted in framework.
  • Conducted vulnerability scans.
  • Conducted vulnerability scans and applied hardening measures to Windows systems, achieving full audit compliance for process.
  • Automated routine administrative tasks using PowerShell scripts.
  • Collaborated with Salesforce developers.
  • Analyzed and resolved scalability issues in the Hyper- V environment, achieving a 29% improvement in resource availability.
  • Achieved a 36% faster data restoration time.
  • Achieved zero downtime.
  • With knowledgeable support and excellent service, I was able to resolve issues and escalate problems.
  • Achieved a 67% improvement in resource availability.

Summaries

  • Adept at providing Tier-3 support.
  • Achieved a 56% reduction in vulnerabilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Accomplished Windows Systems Administrator.
  • Automated administrative tasks.
  • Achieved high-availability solutions.
  • Within Computers Software, senior Windows Systems Administrator and outstanding performer in workflow optimization and client relations.
  • Management of LAN and WAN networks requires a master's degree.
  • Achieved 16% performance boosts.

Accomplishments

  • Collaborated with team of 4 in the development of system.
  • Led a collaborative initiative to automate daily server performance checks, freeing up an estimated 16 staff hours per week.
  • Optimized server patching processes, successfully reducing the time to complete patch deployment by 69% while maintaining SLA compliance.
  • Implemented advanced security patching solutions, ensuring 40% compliance with internal and external security standards, including adherence to ITIL.
  • Designed and maintained Windows Group Policies for centralized configuration management, reducing configuration errors across 11 devices.
  • Implemented resource optimization strategies within Hyper-V environments, resulting in a 44% boost in application performance/workload efficiency.
  • Integrated a centralized logging and monitoring system using ServiceNow, enabling the IT team to respond to incidents 47% faster.
  • Resolved product issue through consumer testing.
  • Created and maintained documentation for key Windows Server processes, reducing onboarding time for new hires by 20% and improving departmental knowledge retention.
  • Developed disaster recovery aspects for the IT infrastructure, reducing time to recovery during outage events by 74%.

Affiliations

  • Member, The Professional IT Support Organization (PITSO) - Chicago, since 2020
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Affiliation, VMware User Group (VMUG) - Phoenix, 2019
  • Attendee, Packet Pushers Networking Forum - 2023
  • Participant, OpenStack Community Forums - 2022
  • Association for Computing Machinery
  • Volunteer, Mentor for Junior Administrators - Atlanta, 2020
  • Jaycees

Certifications

  • ITIL Foundation Certification
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified: Cybersecurity Architect Expert
  • CompTIA Security+
  • Certified Information Security Manager (CISM)
  • Certified Ethical Hacker (CEH)
  • Certified Cloud Security Professional (CCSP)
  • ISO/IEC 27001 Lead Implementer
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Project Management Professional (PMP)

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