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Skills

  • Debt recovery strategies
  • Accounts Receivable Collections
  • Accounts portfolio management
  • Project organization
  • Process improvement
  • Collections process optimization
  • Cross-functional team collaboration
  • Dispute resolution
  • First Aid/CPR
  • Organization

Work Experiences

  • Oversaw the delivery of procedure project by program team, which resulted in category.
  • Aggressively negotiated settlements resulting in a reduction of $2 in outstanding recoverables during the 2022 fiscal year.
  • Successfully closed an average of 16 loans every month.
  • Collaborated with account managers.
  • Achieved 23% customer satisfaction ratings.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Advised on appropriate credit limits.
  • Analyzed account transaction histories to recommend payment solutions, successfully reducing charge-offs in procedure by 29%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 50% successful resolution.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative professional adept at working with both internal teams and external vendors to streamline debt recovery processes, reducing outstanding receivables by $8 in under three years.
  • Commercial Collector with extensive experience in banking regulations and procedures.
  • Collaborative Commercial Collector with a strong focus on cross-functional teamwork, negotiating settlements that resulted in a $8 recovery for the company.
  • Collaborated with legal and cross-functional teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 66% above collection targets year-over-year.
  • Commercial Collector is a multi-talented Commercial Collector who is consistently rewarded for planning and operational improvements.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.

Accomplishments

  • Analyzed and restructured client debt repayment plans, resulting in an overall reduction of bad debt by $17.
  • Trained a team of 11 collectors on best practices for handling sensitive accounts, increasing team performance by 85%.
  • Engaged with clients to reconcile overdue balances, consistently surpassing monthly collection targets by 48%.
  • Collaborated with human resources to streamline internal collections processes, decreasing aged receivables by 65% in the past year.
  • Resolved product issue through consumer testing.
  • Developed tailored client communication strategies that resulted in an increase in monthly payments collected by 84%.
  • Proactively reviewed client creditworthiness, adjusting credit terms accordingly and preventing over 17 in potential write-offs.
  • Monitored client payment behavior, identifying risk accounts early, and creating proactive solutions that reduced bad debt by 30%.
  • Optimized collections tracking by implementing a customer notification system, reducing repeat delinquencies by 69%.
  • Implemented payment tracking systems for international clients, contributing to a 74% reduction in overdue accounts.

Affiliations

  • Project Management Institute
  • Financial Services Roundtable (FSR)
  • Society of Credit Professionals (SCP)
  • Credit Risk Management Certification Program
  • Intercreditor Agreement Negotiators Network
  • Jaycees
  • Association of Insolvency & Restructuring Advisors (AIRA)
  • American Collectors Association International (ACA)
  • Toastmasters
  • Lions Club

Certifications

  • CompTIA A+ Technician
  • Commercial Finance Accredited Professional (CFAP) - program
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Credit Executive (CCE) – initiative
  • Skip Tracing Certification - category
  • Chartered Credit Analyst (CCA) – Global Academy of Finance and Management (GAFM)
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • SHRM Certified Professional (SHRM-CP)
  • Commercial Underwriting Certificate – metric

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