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Skills

  • Data-driven decision making
  • Operational improvement
  • Conflict resolution and problem-solving
  • Problem resolution
  • Customer complaint resolution
  • Agile project management techniques
  • High-volume dining
  • Employee retention program development
  • Key Performance Indicator (KPI) enhancement
  • Cross-functional collaboration with department managers

Work Experiences

  • Collaborated with department managers for cross-promotion of high-margin QuickBooks, boosting category growth by 17 in 2023.
  • Adjusted promotional strategies.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Boosted employee cross-training in core areas, which led to 16 team members advancing to supervisory roles within two years.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Boosted morale and teamwork.
  • Achieved a 58% increase in daily sales.
  • Informed 4 initiative of employees about menu changes and procedures.
  • Was in charge of the day-to-day activities of 6 employees in procedure establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Achieved this within the past year.

Summaries

  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Hardlines Team Leader is a multi-talented Hardlines Team Leader who is consistently rewarded for planning and operational improvements.
  • Multitasking expert with a methodical approach.
  • Adjusted in-store promotions.
  • Advocate for workplace safety and compliance, successfully maintaining a flawless safety record for 2016 quarters through continuous training.
  • Accomplished Team Leader focused on improving employee engagement and reducing turnover by 57% through regular feedback sessions and career development initiatives.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Achieved 69% improvement in customer satisfaction.
  • Achieved sales targets consistently.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.

Accomplishments

  • Optimized inventory receiving and processing procedures, cutting warehouse processing time by 50% and improving stock readiness.
  • Instrumental in driving a 52% year-over-year improvement in customer satisfaction scores by managing front-line staff performance and customer interaction protocols.
  • Directed team assessments using real-time performance metrics, which identified skill gaps and improved overall worker productivity by 66%.
  • Actively worked with team members to investigate and resolve framework, contributing to a smoother operation and a 17% drop in system errors.
  • Evaluated team performance through regular feedback loops, resulting in a 78% improvement in productivity and overall team morale.
  • Led compliance audits for promotional campaigns, ensuring 66% adherence to corporate standards and generating a 41% increase in campaign effectiveness.
  • Engaged customers to understand their needs and provided customized solutions, resulting in a 60% increase in hardlines customer loyalty scores.
  • Spearheaded the store’s initiative for lean inventory management, reducing overstocks and improving turnover ratio by 30%.
  • Led a team of 4 employees to exceed sales targets by 62% in 2015, contributing directly to the store's quarterly revenue goals.
  • Pioneered a bi-weekly vendor meeting strategy, reducing stock replenishment times by 16% and ensuring critical hardlines inventory levels were always maintained.

Affiliations

  • Association for Supply Chain Management (ASCM)
  • American Society of Safety Professionals
  • Project Management Institute
  • Retail Excellence Awards Committee - Local Chapter of 2023
  • Association for Computing Machinery
  • International Council of Shopping Centers (ICSC)
  • National Federation of Independent Business (NFIB)
  • Customer Service Institute of America (CSIA)
  • Professional Retail Store Maintenance Association (PRSM)
  • Retail Industry Leaders Association (RILA)

Certifications

  • Certified Key Performance Indicator (KPI) Analyst from Lakeside Partners
  • Retail Human Resources Best Practices Certificate
  • LEAN Retail Management Certification
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Customer Insights and Analytics Certification
  • ServSafe
  • Certified Budget and Financial Planning Professional from Northwind

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