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Skills

  • Inventory controls
  • Loss prevention strategies
  • High-volume dining
  • Problem resolution
  • Recruitment
  • Food production management
  • Eco-friendly and sustainable practices
  • Relationship development
  • Organization
  • Process improvement

Work Experiences

  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Was in charge of the day-to-day activities of 17 employees in standard establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Informed 18 metric of employees about menu changes and procedures.
  • Delivered excellent customer service.
  • Cut down stock shortages by 54%.
  • Collaborated closely with the kitchen team to expedite orders, reducing average drink wait time by 15 minutes.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Created an enhanced merchandising display for seasonal products.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Calibrated espresso shot pulls more precisely.

Summaries

  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved growth over 14 months.
  • Achieved a 79% improvement in customer feedback.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Multitasking expert with a methodical approach.
  • Adept at training staff to enhance performance.
  • Achieved zero violations.
  • Barista Supervisor with 3 years of experience in initiative industry who is attentive.
  • Boosted staff versatility by 52%.
  • Assisted managers with sales trend identification.

Accomplishments

  • Earned Scrum Master, further enhancing beverage quality assurance and customer satisfaction.
  • Assisted in event planning and execution, resulting in 44% increase in store foot traffic for special events.
  • Collaborated closely with management to develop customer loyalty initiatives, driving loyalty program sign-ups by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined equipment maintenance protocols, reducing downtime and repair costs by 38%.
  • Reduced overtime expenses by 81% through strategic scheduling and resource allocation.
  • Implemented quality control measures, reducing product waste by 31% and enhancing overall beverage consistency.
  • Trained and supervised a team of 8 baristas, improving operational efficiency by 82%.
  • Introduced new beverage menu options based on customer feedback, leading to a 17% rise in customer satisfaction and repeat business.
  • Created and enforced standard operating procedures (SOPs), leading to a decrease in service errors by 16%.

Affiliations

  • Association for Computing Machinery
  • Lions Club
  • Certified Foodservice Professional (CFSP)
  • Sales Leadership Association
  • Freemason
  • International Council of Nurses
  • Culinary Arts and Beverage Management Association
  • National Coffee Association
  • National Restaurant Association
  • Society for Hospitality and Foodservice Management

Certifications

  • ServSafe Food Protection Manager Certification
  • Project Management Professional (PMP)
  • Menu Development and Design Certification
  • TIPS (Training for Intervention Procedures) Alcohol Certification
  • Advanced Coffee Brewing and Extracting Techniques Certification
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Salesforce
  • Hospitality Operations Management Certificate - 2022
  • First Aid/CPR and AED Certification method 2024

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