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Skills

  • Hands-on Experience with initiative
  • Compliance with ADA Requirements
  • Full Kiosk Life Cycle Management
  • Familiarity with method
  • Performance Monitoring using Real-Time Analytics
  • Kiosk Deployment Coordination
  • Strong analytical and critical thinking skills
  • Customer Service and Satisfaction Tracking
  • Reduction of system downtime
  • Risk Management and Security Threat Analysis

Work Experiences

  • Created a smoother customer experience.
  • Conducted quality assurance tests on newly deployed kiosks.
  • Created dashboards for kiosk activity.
  • Enhanced kiosk accessibility features.
  • Developed and maintained comprehensive kiosk user manuals, improving troubleshooting efficiency by 52%.
  • Ensured issues were addressed before user interactions.
  • Ensured successful deployment at 11 locations.
  • Automated routine kiosk diagnostics and reporting processes, reducing manual oversight by 72% hours per week.
  • Coordinated deployment for 10 kiosks.
  • Automated reporting processes.

Summaries

  • Coordinated kiosk installations.
  • Consistently improved transaction speed.
  • Developed comprehensive kiosk security strategies to protect against unauthorized access, resulting in a 81% reduction in security breaches.
  • Award-winning Kiosk Administrator recognized for strategic vendor partnership management, reducing maintenance costs by $6 annually.
  • Achieved operational readiness for kiosks.
  • Collaborated with vendors to implement hardware upgrades.
  • Developed and implemented inventory management systems, cutting equipment shortages by 33% and ensuring streamlined operations across multiple locations.
  • Committed to improving kiosk performance through advanced monitoring techniques, consistently reducing downtime and boosting user satisfaction by 80%.
  • Collaborated effectively with vendors to implement hardware upgrades, reducing system malfunctions and resulting in 85% fewer outages across all kiosks.
  • Created user manuals.

Accomplishments

  • Managed relationships with external vendors and suppliers, negotiating cost-saving contracts that reduced overall kiosk maintenance expenses by $6 annually.
  • Reduced kiosk energy consumption by 51% through the implementation of energy-efficient hardware and automated shutdown protocols.
  • Led initiatives to upgrade Jira that increased kiosk processing speed by 47% and improved user satisfaction.
  • Revamped the customer feedback collection system, increasing feedback response rate by 64%. Derived insights were used to improve service delivery.
  • Integrated remote monitoring software (Tableau) to track and address kiosk issues in real time, reducing service downtime by 28%.
  • Developed comprehensive operational procedures that standardized service maintenance cycles, resulting in a 40% increase in kiosk uptime.
  • Developed training materials and led workshops for kiosk operators, resulting in a 54% decrease in technical support requests.
  • Analyzed customer interaction data using QuickBooks, identifying usage patterns that led to the deployment of new features, driving a 30% increase in user engagement.
  • Recognized with Excellence Award from Vantage for excellence in managing and optimizing kiosk performance across Austin, resulting in procedure.
  • Monitored transactional processing data and implemented fixes that reduced failed transactions by 15%, enhancing overall kiosk reliability.

Affiliations

  • Joined the Custom Interface Developers Group to improve skills in creating custom reporting tools for kiosk performance analytics.
  • Affiliated with the National Association of Self-Service Kiosks (NASSK) since 2015, attending annual conferences and networking events.
  • Enrolled in the Certified Kiosk Professional Program 2022, with emphasis on kiosk integration and customer service automation.
  • Member of the Retail Technology Standards Association, ensuring adherence to industry standards in kiosk design and deployment.
  • Attended Self-Service Kiosk Leadership Summit in 2022, learning best practices in large-scale kiosk deployment and operations.
  • Completed a certification in IT Systems Integration from Beacon Labs, focusing on kiosk hardware/software management and integration.
  • Member of the Payment Card Industry Security Standards Council (PCI SSC) to stay informed on compliance related to kiosk payment processing.
  • Active participant in a workshop on Contactless Payment Solutions for Self-Service Kiosks, leading sessions on improving payment efficiency.
  • Participated in the Retail Self-Service Tech Consortium, with a focus on integrating self-checkout and kiosk systems to streamline operations.
  • Member of the International Kiosk Association (IKA), contributing to industry discussions around kiosk technologies and innovations.

Certifications

  • CompTIA A+ Certification
  • Kiosk Installation and Maintenance Specialist Certification
  • Advanced Kiosk Operation and Deployment – Summit Group, framework
  • ITIL Foundation Certification (for service management)
  • Certified Professional in IT Asset Management (CITAM)
  • Certified Technology Support Specialist – Meridian
  • Introduction to ADA Compliance for IT Certification – Vantage
  • Certified Technical Customer Service Professional – Ironclad Systems
  • Certified Digital Signage Professional (CDSP) – Cedar Works
  • Google Cloud Certified - Associate Cloud Engineer

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