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Skills

  • Emergency Response
  • Conflict resolution skills
  • Organization
  • Operational improvement
  • Evidence preservation for legal cases
  • Correctional facility best practices
  • Correctional facility procedures
  • MS Office
  • Criminal laws
  • Criminal investigations

Work Experiences

  • Oversaw the delivery of framework project by process team, which resulted in system.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Achieved a 21% reduction in incidents requiring physical restraint.
  • Collaborated with process customers to determine their needs and deliver category service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Made rounds and conducted head counts and roll calls at predetermined intervals.
  • Had an excellent attendance record and was always on time for work.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked into attempted escapes and conducted searches for inmates who had gotten away.

Summaries

  • Achieved a 63% reduction in formal complaints.
  • Adept at fostering collaboration with healthcare staff to enhance inmate well-being, achieving a 79% improvement in mental health outcomes.
  • Accomplished at streamlining grievance procedures, achieving a 41% reduction in formal complaints by improving communication between staff and inmates.
  • Achieved this over 2021 consecutive months.
  • With sound judgment and reasoned thinking demonstrated over a 5-year industry history, handles difficult inmates and high-pressure situations.
  • Advocated for mental health support.
  • Costs were consistently reduced while profits were increased.
  • Confinement Officer with 12 years of successful risk assessment and stakeholder engagement experience.
  • Confinement Officer is a resourceful and dedicated Confinement Officer with experience in motivational leadership, training, and employee supervision.
  • Adept at reducing disciplinary incidents.

Accomplishments

  • Established and maintained detailed reports using Tableau, enhancing inmate progress tracking and ensuring compliance with local regulations.
  • Trained 2 new recruits in facility protocols and de-escalation strategies, improving response times during emergency situations by 16%.
  • Participated in joint operations with federal agencies, completing 13 safe and lawful detainee transfers across state lines while maintaining full compliance with all legal guidelines.
  • Updated institutional policies on classification procedures, improving the placement accuracy from 62% to 35%.
  • Handled secure transfer of high-risk inmates between facilities, adhering to all interstate regulations without incident across 15 transfers.
  • Streamlined contraband search protocols, resulting in a 56% increase in detected and confiscated illicit items.
  • Effectively de-escalated confrontations between inmates, preventing 13 potential physical altercations.
  • Collaborated with internal and external security services to manage large-scale inmate transfers, completing 5 secure relocations without incident.
  • Reduced use-of-force incidents by 45% through consistent application of conflict resolution training.
  • Redesigned inmate intake procedures, reducing average processing time from 10 hours to 4 minutes.

Affiliations

  • Association of Law Enforcement Intelligence Units (LEIU)
  • National Association of Blacks in Criminal Justice (NABCJ)
  • Certifications in Threat Management (e.g., CPA)
  • Council of Probation and Parole Executives (CPPE)
  • American Jail Association (AJA)
  • Women in Federal Law Enforcement (WIFLE)
  • American Medical Informatics Association
  • American Marketing Association
  • National Police Accountability Project (NPAP)
  • Correctional Peace Officers Foundation (CPOF)

Certifications

  • Certified Public Accountant (CPA)
  • Defensive Tactics Instructor Certification – by Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Use of Force Certification – by Commission on Accreditation for Law Enforcement Agencies (CALEA)
  • Certified Institutional Locksmith – by Institutional Locksmiths' Association (ILA)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Completion of Sexual Harassment Prevention Training – by program
  • Leadership in Corrections Certificate – by the National Institute of Corrections (NIC)

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