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Skills

  • Budgets
  • Leasing and sales
  • Project organization
  • Market trend analysis
  • Maintenance knowledge
  • Regulatory compliance
  • AOI community engagement strategies
  • Database management
  • Building operations
  • System equipment

Work Experiences

  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Established strong, professional relationships with Professional Leasing Consultants and residents by promoting team collaboration and providing exceptional service.
  • Analyzed competitor's pricing strategies.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Achieved zero turnover-related errors.
  • Analyzed leasing trends across multiple regions.
  • Adjusted our offers.
  • Achieved a 45% lease renewal rate.

Summaries

  • Oversee all aspects of standard buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Offering 5 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Detail-oriented with prior experience coordinating quality assurance and vendor management.
  • Aligned tenant financial goals.
  • Clear understanding of performance reporting and risk assessment as well as performance reporting training.
  • Achieved a retention success rate of over 78%.
  • Achieved a $198,000 boost in annual property income.

Accomplishments

  • Created competitive market analyses reports for 8 properties, leading to revised rental offers that attracted higher-quality tenants and minimized time on market.
  • Maintained a 38% lease renewal rate over a 18 months period by effectively responding to tenant concerns and fulfilling requests promptly.
  • Worked closely with the property management team to increase online property leads by 26% through digital marketing initiatives.
  • Maintained tenant retention throughout property construction periods by addressing communications timely, contributing to 35% of leases being renewed.
  • Drafted, reviewed, and finalized lease agreements, successfully closing deals totaling over $17 in gross revenue per year.
  • Presented property reports and leasing statistics to senior management, contributing to a 56% decrease in vacancy across all properties managed.
  • Built and maintained strong relationships with local businesses, increasing corporate leases by 79% within one year.
  • Developed and managed resident referral programs, boosting new lease signings by 67% in under 15 months.
  • Resolved product issue through consumer testing.
  • Assisted with budget allocation for digital advertising, increasing qualified leads by 29% through targeted online campaigns.

Affiliations

  • Society of Women Engineers
  • Society of Industrial and Office REALTORS® (SIOR) - Connecting with industry leaders to explore space optimization for commercial leasing.
  • International Council of Nurses
  • International Customer Service Association (ICSA) - Gained certifications in tenant relations and customer service to increase resident satisfaction.
  • Property Managers Association (PMA) - Regular engagement in educational webinars on best practices and legal updates in property management.
  • Society of Human Resource Management
  • Young Real Estate Professionals (YREP) - Active participant in career workshops focused on millennial trends in residential property leasing.
  • Toastmasters
  • American Society of Safety Professionals
  • National Apartment Association (NAA) - Active member contributing to ongoing trends in property management and leasing strategies.

Certifications

  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Property Manager (CPM) – process
  • Tenant Mediation Specialist Certification – National Conflict Resolution Center
  • Certified Residential Manager (CRM) – National Independent Certification Board
  • Leasing and Marketing Professional (NALP) – National Apartment Association (NAA)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Real Estate Financial Modeling – Coursera Real Estate Certifications
  • Certified Housing Asset Manager (CHAM) – metric

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