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Skills

  • Problem resolution
  • Workflow planning
  • Team building
  • Relationship development
  • Scheduling
  • Procedure equipment
  • Healthcare documentation and compliance
  • Organization
  • Data entry
  • Discharge bottleneck identification and reduction

Work Experiences

  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Assessed discharge processes.
  • Avoided delays in patient care.
  • Organized procedure meetings for 5 Discharge Coordinators and coordinated the availability of conference rooms for attendees every 18 months.
  • Restructured installation processes and staff teams, resulting in a 6% increase in productivity.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Advocated for uninsured and underinsured patients, coordinating with local non-profits to facilitate after-care following discharge.
  • Collaborated with home healthcare providers.
  • Achieved a 76% reduction in discharge delays by implementing a streamlined documentation and communication protocol.

Summaries

  • Clear understanding of process improvement and team leadership as well as performance reporting training.
  • Adaptable person with budget management and team leadership abilities.
  • 9 years of experience streamlining processes, managing talented team members, and performing data analysis by an educated professional.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved 80% improvements in discharge accuracy.
  • Highly skilled in performance reporting terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Adobe Creative Suite expert with database management experience.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • With 16 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.

Accomplishments

  • Utilized a data-driven approach to assess the efficacy of discharge protocols, achieving a 17% reduction in unnecessary hospital visits.
  • Advocated for enhanced post-discharge follow-up appointments, resulting in a 28% reduction in missed medical visits.
  • Documented and resolved process which led to framework.
  • Partnered with outpatient service providers, enabling same-day scheduling for follow-up care for 7 patients.
  • Produced a department-wide performance report around discharge efficiency, highlighting key bottlenecks and proposing actionable solutions.
  • Established a network of community care providers, giving patients easier access to follow-up services and decreasing hospital stay extensions by 18 months.
  • Monitored performance metrics related to discharge timings, reporting progress and identifying areas for improvement.
  • Significantly enhanced team collaboration with external agencies, which resulted in 40% fewer delayed discharges due to incomplete documentation.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • National Council for Behavioral Health (NCBH)
  • Project Management Institute
  • National Transitions of Care Coalition (NTOCC)
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Association of Rehabilitation Nurses (ARN)
  • Association for Supply Chain Management (APICS)
  • American Nurses Association (ANA)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Nurse Advocate Association

Certifications

  • Palliative and Hospice Care Coordinator Certification by the Hospice and Palliative Nurses Association (HPNA)
  • SHRM Certified Professional (SHRM-CP)
  • Home Health Care Coordinator Certification from the National Association for Home Care & Hospice
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Advanced Cardiovascular Life Support (ACLS) Certification, 2021 by the American Heart Association
  • Post-Acute Care Management Certification by the Healthcare Financial Management Association (HFMA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chronic Care Professional Certification (CCP) from the Healthcare Leadership Academy

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