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Skills

  • Basic housekeeping duties
  • Inventory management systems
  • Supervision
  • Concierge collaboration
  • Time management
  • Conflict resolution
  • Team management
  • Process improvement
  • Operational improvement
  • CCTV

Work Experiences

  • Assisted in emergency evacuation procedures.
  • Working with team members and customers to find workable solutions improved operations.
  • Escorted guests to and from their rooms, as well as assisting with luggage.
  • Assisted guests by booking transportation and providing local area dining recommendations, contributing to an overall 69% increase in repeat bookings.
  • Used Salesforce to compile data gathered from various sources.
  • Administered luggage room inventory system.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Was quick to respond to guest concerns and requests, and I resolved all issues quickly.
  • Assisted elderly and family guests.
  • Provided information to guests about the hotel's amenities, as well as local arts and culture, nightlife, dining options, attractions, and museums.

Summaries

  • Accommodated specialized guest requests.
  • HubSpot and QuickBooks experts with exceptional interpersonal skills.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Framework, program, and framework are all available.
  • A true go-getter with a track record of providing exceptional service.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Achieved a 54% reduction in wait times at peak hours.
  • Bell Attendant is a hardworking and dependable Bell Attendant who excels at performance reporting and workflow optimization.
  • Looking for a new job as a bellman at a hotel in Boston.
  • Bell Attendant with strategic planning and client relations abilities.

Accomplishments

  • Collaborated with security teams to ensure safe and secure baggage handling for VIP clients, receiving recognition for diligence from hotel management.
  • Collaborated with concierge and valet services to streamline guest arrivals, achieving an average guest vehicle retrieval time of under 4 minutes.
  • Responded to extreme weather challenges by offering personalized loading/unloading services, reducing guest inconvenience and increasing property review scores.
  • Took initiative to organize transportation options for guests during holidays, reducing stress for management and garnering high praise from business travelers.
  • Oversaw the storage, tagging, and timely delivery of guest items, consistently exceeding hotel standards and achieving a 64% reduction in misplaced items.
  • Regularly updated and optimized the bell attendant schedule to prioritize high-volume check-in/check-out periods, lowering average guest wait times by 53%.
  • Initiated proactive guest engagement strategies, ensuring every guest was aware of premium on-site options, resulting in higher revenue and a 58% increase in repeat bookings.
  • Worked closely with the front desk and housekeeping teams to facilitate seamless guest check-ins during peak seasons, resulting in higher operational efficiency.
  • Handled the safe and professional transportation of high-profile client luggage across the premises using hotel-provided equipment, ensuring no damage reports were filed.
  • Led the overhaul of luggage handling procedures, including coordination with room service during power outages, ensuring zero complaints and enhanced guest experience.

Affiliations

  • Member of the International Institute of Hospitality Management (IIHM), focusing on personalized guest services and event setup protocols.
  • Collaborated with fellow hotel staff members in CPA to enhance teamwork on luggage management during peak times.
  • Affiliate Member of the Equipment Maintenance Management Institute (EMMI), focusing on prolonging hotel equipment lifespan through regular inspections.
  • Key contributor to customer service workshops organized by metric, learning strategies to ensure seamless check-in and luggage delivery operations.
  • Recipient of Columbus Hotel Employee of the Month Award for three consecutive months in 2022, recognized for exceptional guest and luggage service.
  • Active in the Hotel Guest Services Alliance, learning cutting-edge techniques for boosting customer retention and satisfaction.
  • Successfully completed the Certified Front Desk Representative (CFDR) certification from AHLEI, augmenting guest service and luggage tracking skills.
  • Member of the Hospitality Sales and Marketing Association International (HSMAI), centering on effective guest engagement and personalized services.
  • Member of Denver Hotel Employees Union, participating in ongoing training sessions about luggage handling safety and customer service policies.
  • Affiliated with the National Concierge Association (NCA), focusing on enhancing customer interaction and hospitality standards.

Certifications

  • Customer Service Excellence Certification by program
  • ADA (Americans with Disabilities Act) Awareness Certification by Vantage
  • Certified Hospitality and Tourism Management Professional (CHTMP) by Summit Group
  • Fire Safety Awareness Certification by program
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hotel Industry Analyst (CHIA) by STR Global
  • CompTIA Security+
  • Hospitality Management Certificate from Meridian
  • Front Desk Representative Certification by the American Hotel & Lodging Educational Institute (AHLEI)

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