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Skills

  • Project organization
  • Employee Experience Improvement
  • Business operations
  • Cross-cultural training development
  • Business Development
  • Inventory management
  • Employee reviews
  • Supervision
  • Relationship building
  • Contractual renegotiation for cost efficiency

Work Experiences

  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented the process program and employed data analysis to ensure that guests have a memorable, consistent, and positive experience.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Develop strategic business partnerships and relationships.
  • Accomplished executive with a strong focus on international product strategies, including successful launches in Portland that achieved market dominance within 12 months.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • International Director with 11 years of successful stakeholder engagement and project management experience.
  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Forward-thinking leader with experience in setting goals, quality standards, and metric initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Advised C-suite on international compliance issues, ensuring adherence to OSHA, mitigating potential risk.
  • Led the global expansion of customer service teams into 18 countries, improving response time by 51%.
  • Promoted cross-cultural communication by hosting regular workshops to enhance collaboration between teams in 17 global regions.
  • Facilitated expansion into metric, capturing market share by implementing a tailored entry strategy that increased revenue by $18.
  • Resolved product issue through consumer testing.
  • Secured strategic partnerships in 8 countries, boosting global distribution efficiency by reducing supply chain costs by 84% %.
  • Enabled smooth international certification processes for technical teams, ensuring Scrum Master standards were maintained across 2 regions.
  • Championed a digital transformation initiative that integrated Tableau solutions into 4 international offices, improving efficiency by 58% %.
  • Successfully relocated 17 employees for international assignments with Beacon Labs, ensuring cultural integration and job performance.
  • Collaborated with team of 9 in the development of process.

Affiliations

  • International Coaching Federation
  • Society of Human Resource Management
  • International Finance Corporation (IFC) - Member Network
  • International Institute for Strategic Studies (IISS)
  • International Supply Chain Education Alliance (ISCEA)
  • International Directors and Executives Register
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Federation of Global and Area Studies
  • World Trade Organization (WTO) - Observer Status

Certifications

  • CompTIA A+ Technician
  • CompTIA Network+
  • International Business Development Certification - Northwind
  • Certified Economic Developer (CEcD) from IEDC
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • International Executive Management Certificate - Vantage
  • Global Human Resources Certification (GPHR)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)

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