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Skills

  • Gathering information
  • Employee relations
  • Medical terminology knowledge
  • Cash handling and management
  • Procedure equipment
  • Merchandising
  • Active Data Online
  • Cross-departmental collaboration
  • Credit card processing
  • Adobe Creative Suite software

Work Experiences

  • Achieved top performance recognition.
  • Gave customers Asana recommendations after thoroughly explaining the details.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Maintained a 5% customer satisfaction rate.
  • Achieved top performance recognition for maintaining the fastest case resolution time of metric across the department.
  • Added complex troubleshooting steps.
  • Achieved results within 6 months.
  • Assisted in the onboarding of new hires by facilitating training sessions on Jira, enhancing their productivity by 74%.
  • Used Microsoft Excel for case management.

Summaries

  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Professional in retail sales with experience in product placement and merchandising.
  • Team player who is also a good communicator.
  • Skilled at staff training and building rapport with clients.
  • Clear understanding of vendor management and project management as well as performance reporting training.
  • Call Center Associate is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Call Center Associate with over 4 years of experience contributing to client satisfaction, loyalty, and retention.
  • Call Center Associate with 10 years of successful stakeholder engagement and workflow optimization experience.

Accomplishments

  • Launched
  • Coordinated
  • Consistently exceeded daily sales targets with an average of $7 in sales each day.
  • Planned
  • Completed
  • Directed
  • Framework Interacted with 6+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Liaised
  • Sales: Consistently generated additional revenue through skilled sales techniques.

Affiliations

  • Better Business Bureau (BBB) - Ethical Customer Service Practices Certification
  • National Association of Professional Women (NAPW) for Customer Service Excellence
  • Lions Club
  • American Society of Safety Professionals
  • Contact Center Professionals Group (CCPG) - Active Learning Participant
  • Help Desk Institute (HDI) - Support Center Analyst Certification
  • Association for Supply Chain Management (APICS)
  • Certified User Experience Professional (CUXP) for Enhanced Customer Interactions
  • Aspen Center for Call Center Excellence - Training Programs
  • Society of Human Resource Management

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • PCI DSS Awareness Certification
  • Microsoft Certified Application Specialist (MCAS)
  • Google Workspace (G Suite) Certification
  • Certified Inside Sales Professional (CISP)
  • HDI Customer Service Representative (CSR) Certification
  • Certified Support Professional (CSP)
  • Sales Essentials Certificate
  • Certified Customer Relations Professional (CCRP)
  • Certified Customer Success Manager (CCSM)

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