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Skills

  • Kitchen equipment operation and maintenance
  • Customer service
  • Recipes and menu planning
  • Budget Management
  • Procedure equipment
  • Team management
  • Communications
  • Cleanliness
  • Analytical skills
  • Budgeting

Work Experiences

  • Achieved Excellence Award for excellence in liquor retail management due to consistently delivering target KPIs for sales growth and customer satisfaction.
  • Increased quality assurance by performing frequent line checks.
  • Organized and managed food service training for employees to learn about workflow optimization, performance reporting, and risk assessment.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Analyzed sales data and consumer trends.
  • All kitchen staff was hired and managed by me.
  • Achieved results over a two years period.
  • Consistently surpassed sales targets by 26% month-over-month through innovative merchandising strategies and product placement techniques.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Collaborated with marketing on design and execution of monthly liquor promotions that successfully boosted sales of featured products by 32%.

Summaries

  • Achieved a 15% reduction in returns.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Achieved 26% improvement in service.
  • Exceptional budget management resulted in a savings of 3% in the past year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Workflow optimization and vendor management, a well-rounded leader with a talent for supervising employees.
  • Adept at analyzing sales patterns.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Liquor Manager is a dedicated and hardworking Miscellaneous food service director with 10 years of experience.

Accomplishments

  • Reduced inventory turnaround time by 41% by optimizing stock receiving and placement process, increasing overall sales by $15.
  • Reduced labor costs by 25% through optimized scheduling and improved time management practices within the department.
  • Played a key role in planning and executing standard, achieving an attendance of 14 customers and additional sales of $2.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored stock levels and sales patterns, making real-time adjustments that improved product availability and customer satisfaction metrics by 19%.
  • Led the implementation of a new POS system that reduced transaction times by 80% and improved daily financial reconciliation accuracy.
  • Led a team in the successful transition to a new SKU system, enhancing inventory tracking and reducing manual errors by 57%.
  • Achieved Outstanding Service Award from corporate for consistently exceeding quarterly sales targets by an average of 23%.
  • Orchestrated wine and spirits tastings with top brands, which resulted in a 61% sales lift for participating products over several months.
  • Documented and resolved metric which led to category.

Affiliations

  • Project Management Institute
  • Wine & Spirit Education Trust (WSET) certification
  • American Marketing Association
  • American Craft Spirits Association
  • American Beverage Institute (ABI)
  • Lions Club
  • Retail Liquor Sales Alliance
  • Craft Brewers Association
  • National Retail Federation – Center for Consumer Industry
  • National Association of Beverage Retailers

Certifications

  • Certified Beer Server (Cicerone Certification Program)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • ServSafe
  • Alcohol Awareness Training – North Carolina-Approved Course
  • Project Management Professional (PMP)
  • Level 1 Cicerone – Cicerone Certification Program
  • Certified Merchandising Professional (CMP) – National Retail Federation
  • CompTIA Security+
  • CompTIA A+ Technician

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