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Skills

  • Report generation and presentation
  • Communications
  • MS Office
  • Curriculum development support
  • Customer service
  • Quantitative decision-making
  • Administrative Workflow Streamlining
  • Conflict resolution
  • Regulatory compliance
  • Problem resolution

Work Experiences

  • Analyzed student data trends.
  • Assisted in the creation of program structure within classrooms in order to formulate and implement framework objectives.
  • Achieved a 61% increase in research project completions by 2021.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational programs and curriculum.
  • Planned and implemented staff development and in-service training programs to improve knowledge and skills.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered initiative online learning platforms and evaluated their usability, resulting in the addition of 2 new features for an improved user experience.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with initiative to enhance orientation programs, contributing to a 31% increase in student retention rates after the first term.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Adept at designing academic schedules.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Assistant Academic Coordinator skilled in supporting student mentorship programs.
  • Collaborated with faculty and external partners.
  • Maintains sufficient staffing and resources to meet 6 months program objectives while staying within budget.
  • Assistant Academic Coordinator with a track record of streamlining academic operations and increasing student engagement by 52% via targeted workshop facilitation and tutoring program optimization.
  • Assisted in the development of academic programs.
  • Experience organizing departmental initiatives and collaborating with educational leaders to make data-driven decisions is required.
  • Achieved growth over 7 years.
  • Aimed at enhancing student learning in vendor management.

Accomplishments

  • Collaborated with academic advisors to identify at-risk students, resulting in targeted interventions and a 44% improvement in student outcomes.
  • Documented and resolved system which led to standard.
  • Coordinated student focus groups to gather feedback on course offerings, resulting in curriculum adjustments that increased student satisfaction scores by 47%.
  • Authored internal newsletters and communications, resulting in a 67% improvement in overall faculty-staff communication efficiency.
  • Assisted in the launch of a cross-departmental academic initiative, leading to a 74% increase in student participation in co-curricular activities.
  • Collaboratively developed timelines for curriculum revision projects, resulting in the rollout of 16 new courses across product in initiative.
  • Drafted and implemented new policies regarding academic probation processes, which decreased student appeals by 47% after program of implementation.
  • Managed logistical details for 18-student orientation programs, achieving 80% participation and positive response from students and staff.
  • Designed and coordinated department-level training workshops, resulting in a 79% increase in compliance regarding university policies.
  • Assisted in managing the student advising program, ensuring that over 17 students received personalized academic guidance each term.

Affiliations

  • Council of Graduate Schools (CGS)
  • International Association of Administrative Professionals
  • Academic Cooperation Association (ACA)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Society for Research into Higher Education (SRHE)
  • American Society for Training and Development (ASTD)
  • National Association for Campus Activities (NACA)
  • Society of Human Resource Management
  • Professional and Organizational Development Network in Higher Education (POD Network)

Certifications

  • Teaching English as a Second Language (TESL) Certification - Meridian
  • Certified Administrative Professional (CAP) – IAAP
  • Google Certified Professional Cloud Architect
  • Advanced Certification in Educational Leadership – Ironclad Systems
  • Certified Student Affairs Educator (CSAE) - Cedar Works
  • Peer Tutor Certification – College Reading & Learning Association (CRLA)
  • First Aid/CPR Certified
  • Microsoft Office Specialist Certification (MOS) – Salesforce
  • Certified Public Accountant (CPA)
  • Certified Data Management Professional (CDMP) – Cedar Works

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