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Skills

  • Cross-functional team collaboration
  • Supervision
  • Communications
  • Business Planning
  • Problem resolution
  • Organization
  • Business analysis
  • Performance management
  • Customer feedback analysis
  • Employee Training & Development

Work Experiences

  • Achieved a 36% improvement in customer ratings.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved this over the past year.
  • Achieved results in 2019.
  • Achieved a 41% decrease in discrepancies.
  • Created system and metric reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.

Summaries

  • Within Miscellaneous, senior Service Staff Manager and outstanding performer in client relations and team leadership.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Stakeholder engagement, quality assurance, and data analysis are all well-trained.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Power BI expertise.
  • Professional who is both energetic and poised.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Collaborated with team of 10 in the development of method.
  • Reduced team turnover by 63% by implementing a staff development and incentive program that boosted engagement and morale.
  • Boosted team service capacity by 15% within several months by refining onboarding and training processes.
  • Increased overall productivity by 15% through the introduction of KPI analysis and revised performance metrics.
  • Improved client feedback ratings by 15% through fostering a team-wide commitment to customer service excellence.
  • Consistently met or exceeded quarterly KPIs related to customer satisfaction and operational efficiency goals.
  • Introduced a new task management system that reduced average customer turnaround time by framework, resulting in a 25% improvement in service efficiency.
  • Developed an incentive program that recognized high achievers, driving team-based competition and resulting in a 28% rise in overall staff productivity.
  • Developed and maintained excellent relationships with key clients and stakeholders resulting in $16 of additional revenue from repeat business.
  • Analyzed staffing needs and adjusted schedules, cutting unnecessary labor costs by $13 and improving job satisfaction.

Affiliations

  • Institute of Hospitality
  • Restaurant Management Institute (RMI)
  • Sales Association of the Food & Hospitality Industry (SAFHI)
  • Service Employees International Union (SEIU)
  • Jaycees
  • International Association of Hospitality Accountants (IAHA)
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM)
  • American Medical Informatics Association
  • International Foodservice Executives Association (IFSEA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Professional (CCSP)
  • Workplace Diversity and Inclusion Certification, Meridian
  • National Restaurant Association Educational Foundation (NRAEF) ManageFirst Certification
  • Certified Service Leadership Professional (CSLP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Waste Management Certification for Restaurants and Hospitality, Cedar Works
  • First Aid/CPR Certified
  • Diploma in Front Office Operations and Management by method
  • Certified Guest Service Professional (CGSP) - Harbor & Co.

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