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Skills

  • Client Account Reconciliation
  • Aging Account Recovery Strategies
  • Custom Payment Solution Design
  • Early Payment Adherence Programs
  • Delinquent account follow-up
  • Financial discrepancy resolution
  • Payment processing accuracy
  • Change Management
  • High-risk account management
  • Private Pay Software Implementation

Work Experiences

  • Achieved results in 2020.
  • Created an incentive program.
  • Created an incentive program resulting in a 64% increase in timely private pay patient payments.
  • Accomplished this in 2021.
  • Delivered quarterly performance reports highlighting private pay trends and recovery rates to senior management.
  • I'm talking to patients about how to handle payments.
  • Achieved Innovation Award for increasing private pay revenue recovery by 74% in 2023.
  • Analyzed and processed over 8 patient accounts monthly, ensuring accurate allocation of private payment collections.
  • Developed training materials on private pay procedures.
  • Drove alignment of patient payment options.

Summaries

  • Accomplished Private Pay Specialist recognized for resolving payment discrepancies and ensuring 60% accuracy in billing audits. Strong background in collaborating interdepartmentally to streamline payment reconciliation processes.
  • Cut dispute resolution time by 3 weeks.
  • Achieved a 36% reduction in payment reconciliation errors.
  • Adept at implementing payment processing improvements.
  • Aligned payments with clients' financial capabilities.
  • Drove a 19% improvement in adherence.
  • Detail-focused Private Pay Specialist.
  • Dedicated Private Pay Specialist.
  • Accomplished in healthcare billing.
  • Developed custom payment plans.

Accomplishments

  • Proactively partnered with accounting team and external vendors to streamline private pay reconciliation processes, reducing processing time by 17% and improving cash flow.
  • Generated reports and conducted predictive financial analyses, aiding the management in adjusting private pay collection forecasts to increase revenue by method.
  • Introduced a new digital payment platform (Microsoft Excel) that reduced billing errors by 15% and simplified the patient payment process.
  • Reduced the average processing time for private pay account closure by 10 days, enhancing the overall receivable turnover ratio.
  • Played an integral role in reducing monthly write-offs by identifying and rectifying payment errors in collaboration with the billing department.
  • Successfully onboarded 4 new private pay clients, ensuring seamless setup of payment plans and reinforcing customer trust in the company’s billing process.
  • Initiated monthly audits of private pay accounts, improving data accuracy and reconciliation efforts by 40% and identifying key areas of operational improvement.
  • Designed and implemented a new private payment processing workflow, reducing account reconciliation times by 22% and saving 16 hours per month in manual work.
  • Led a project to integrate private pay software that resulted in a smoother account reconciliation workflow and a metric cost savings annually.
  • Developed and implemented strategies that reduced delinquent private pay accounts by 48%, driving a system increase in collections.

Affiliations

  • Attendee, Healthcare Finance Summit at Phoenix, 2017
  • Board Member, Local Healthcare Payment Systems Association, 2020
  • Certified Specialist in Healthcare Revenue Cycle (CSHRC), 2018, National Association of Healthcare Revenue Integrity
  • Participant, American Association of Healthcare Administrative Management (AAHAM) Conferences
  • Certified Billing and Coding Specialist (CBCS), 2016
  • Certified Revenue Cycle Representative (CRCR), HFMA Certification
  • Lecturer, Continuing Education for Financial Compliance in Healthcare at Harbor & Co.
  • Member, National Healthcare Collectors Association (NHCA)
  • Attendee, Revenue Cycle Management Best Practices Conference, 2017
  • Member, Healthcare Financial Management Association (HFMA)

Certifications

  • Certified Credit & Collection Compliance Professional (CCCCP) by ACA International
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)
  • Certified Healthcare Collections Professionals (CHCP) by ACA International
  • Certified Specialist in Business Intelligence (CSBI) by Healthcare Financial Management Association (HFMA)
  • Patient Financial Services Certification by Healthcare Financial Management Association (HFMA)
  • Certification in Cash Posting Accuracy and Reconciliation by Ironclad Systems
  • Certified Professional Biller (CPB) by American Academy of Professional Coders (AAPC)
  • Revenue Cycle Certification by American Association for Physician Leadership (AAPL)
  • Certified Medical Reimbursement Specialist (CMRS) by American Medical Billing Association (AMBA)
  • Certificate in Patient Payment Systems by standard

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