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Skills

  • Custom Payment Solution Design
  • Medical Billing Systems (e.g., Tableau)
  • Financial discrepancy resolution
  • Client Account Reconciliation
  • Payment Allocation Procedures
  • Private Pay Software Implementation
  • Patient account management
  • Private Pay Risk Mitigation
  • Private Pay Account Analysis
  • Software troubleshooting

Work Experiences

  • Assisted in the development and launch of method, leading to an 39% improvement in overall collections accuracy.
  • Ensured alignment of payment plans with client needs.
  • Collaborated with clinical teams.
  • Collaborated with sales to streamline the invoicing process.
  • Collaborated with external third-party agencies to expedite the recovery of delinquent private pay accounts, enhancing cash flow within the past year.
  • Achieved a 80% increase in early payment adherence.
  • Developed and implemented training materials on evolving private pay procedures leading to a reduction in payment posting errors by 74%.
  • Created an incentive program.
  • Delivered quarterly performance reports highlighting private pay trends and recovery rates to senior management.
  • Aligned payment options with financial assistance programs.

Summaries

  • Developed custom payment plans.
  • Accomplished Private Pay Specialist recognized for resolving payment discrepancies and ensuring 60% accuracy in billing audits. Strong background in collaborating interdepartmentally to streamline payment reconciliation processes.
  • Built client relationships.
  • Accomplished in healthcare billing.
  • Driven Private Pay Specialist.
  • Detail-oriented Private Pay Specialist with extensive experience in reducing outstanding balances, minimizing account delinquencies by 56%, and recovering over $10 in private payments. Excels in client communication and custom payment plan development.
  • Developed effective payment plans.
  • Achieved a departmental efficiency boost of 29%.
  • Adept Private Pay Specialist with 4 years of expertise.
  • Developed customized solutions for high-risk patients.

Accomplishments

  • Coordinated closely with department heads to improve private pay collection methods, helping achieve a collection target of 15 for 2020.
  • Partnered with healthcare teams to deliver financial literacy programs to patients, resulting in a 81% increase in timely payments.
  • Introduced a new digital payment platform (Microsoft Excel) that reduced billing errors by 15% and simplified the patient payment process.
  • Assured HIPAA-compliant maintenance of patient financial records, upholding industry standards and minimizing liability risks for the healthcare organization.
  • Monitored and ensured compliance with industry standards and developed new department protocols to increase overall performance by 82%.
  • Initiated monthly audits of private pay accounts, improving data accuracy and reconciliation efforts by 40% and identifying key areas of operational improvement.
  • Utilized Salesforce to automate billing notifications, reducing follow-up times on unpaid private pay accounts by 77% and increasing collections.
  • Negotiated payment terms with external vendors and patients, which helped secure multiple payment arrangements, reducing outstanding balances by 28%.
  • Implemented a streamlined reporting tool for private pay balances that improved the visibility of financial performance by generating real-time status updates for leaders.
  • Trained and mentored junior staff on private pay collection best practices, resulting in improved confidence and a 48% increase in departmental collections.

Affiliations

  • Certification in Patient Financial Services from program
  • Certificate in Compliance and Regulatory Billing Procedures, 2024, Northwind
  • Certified Revenue Cycle Representative (CRCR), HFMA Certification
  • Member, Healthcare Collections Management Advisory Group, 2018
  • Participant, American Association of Healthcare Administrative Management (AAHAM) Conferences
  • Attendee, Healthcare Finance Summit at Phoenix, 2017
  • Participant, Private Pay Strategies Seminar at framework, 2017
  • Active Participant, National Association of Healthcare Access Management (NAHAM)
  • Participant in Advanced Medical Coding Seminar at Ironclad Systems, 2019
  • Lead Volunteer, Patient Payment Education Initiative in Raleigh

Certifications

  • Certified Professional Biller (CPB) by American Academy of Professional Coders (AAPC)
  • Certified Revenue Cycle Specialist (CRCS) by American Association of Healthcare Administrative Management (AAHAM)
  • Certified Medical Office Manager (CMOM) by Practice Management Institute (PMI)
  • Certified Medical Reimbursement Specialist (CMRS) by American Medical Billing Association (AMBA)
  • Patient Financial Services Certification by Healthcare Financial Management Association (HFMA)
  • Certified Specialist in Managed Care (CSMC) by American Association of Healthcare Administrative Management (AAHAM)
  • Certification in Cash Posting Accuracy and Reconciliation by Ironclad Systems
  • Certified Credit & Collection Compliance Professional (CCCCP) by ACA International
  • Certificate in Medical Claims Processing from standard
  • Certificate in Patient Payment Systems by standard

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