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Skills

  • Food and beverage pairings
  • Hospitality service expertise
  • Alcoholic beverage service and compliance with local regulations
  • Active listening during guest interactions
  • Collaboration with kitchen and bar staff
  • Tableside service
  • Cash register balancing and transaction management
  • Order delivery practices
  • Performance improvement
  • Sales expertise

Work Experiences

  • Greeted regular customers and maintained relationships with them.
  • Added $15 to annual revenue.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Double-checked the data's accuracy and integrity.
  • Addressed and solved customer concerns regarding orders within a 5-minute window, improving complaint resolution time by 59%
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Adaptable professional with experience in employee development, team collaboration, and customer, waitstaff, and management conflict resolution.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative team leader with extensive experience in fair supervision.
  • Offering extensive knowledge, a strong work ethic, and over 17 years of experience in the field.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Efficient Restaurant Waiter with over 13 years of experience in process and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Highly effective at quickly picking up new skills and dealing calmly with a wide range of customer requests.
  • Professional with 17 years of experience in restaurant operations who is dependable and quality-oriented.

Accomplishments

  • Earned employee of the month 9 times due to consistently high guest reviews and performance in exceeding sales goals.
  • Coordinated a large private dining event for 16 guests, delivering flawless customer satisfaction alongside kitchen and bar teams.
  • Collaborated with team of 17 in the development of metric.
  • Assisted in implementing cost-saving initiatives by negotiating with suppliers, reducing beverage sourcing costs by 65% without compromising quality.
  • Proactively handled guest allergies and special requirements, ensuring health and safety protocols were consistently met across all shifts.
  • Optimized table turnover rate by 38% through effective management during peak times, enhancing both guest satisfaction and venue productivity.
  • Implemented a redesigned floor layout that increased seating capacity by 9% during procedure, boosting total revenue potential.
  • Increased restaurant tip pool earnings for the entire team by focusing on exceptional customer service and upselling.
  • Implemented a new ordering and billing process using HubSpot, cutting order processing time by 2 minutes on average.
  • Adhered to all liquor law compliance standards, ensuring safe and responsible alcohol service during high-demand hours.

Affiliations

  • Associate Membership – Foodservice Consultants Society International (FCSI)
  • Project Management Institute
  • Society for Hospitality and Foodservice Management
  • Affiliate Member – Institute of Hospitality
  • Society of Women Engineers
  • Member – Global Hospitality Educators (GHE)
  • Certified Professional in Hospitality Education (CPHE)
  • Certified Hospitality Supervisor (CHS)
  • Certified Foodservice Manager (CFM)
  • Association of Food & Beverage Professionals

Certifications

  • ServSafe
  • Food and Beverage Management Certificate - 2023 Vantage
  • Apple Certified Associate (ACA)
  • Wine & Spirits Education Trust (WSET) Level 1-3 Certification - 2021
  • Certificate in Conflict Resolution for Restaurant Staff - 2016
  • Certified Public Accountant (CPA)
  • Certified Sommelier - Court of Master Sommeliers 2018
  • Project Management Professional (PMP)
  • Dining Room Staff Training - 2017, procedure
  • Cisco Certified Network Associate (CCNA)

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