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Skills

  • Document conversion
  • Correspondence handling
  • Onsite customer support
  • Sage 50 US proficiency
  • Social media proficiency
  • Sales floor support
  • Staff performance evaluation
  • Nursing staff workflows
  • Technical support knowledge
  • Staff direction and support

Work Experiences

  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Collaborated closely with the HR department on 14-person hiring and training initiatives, enhancing staff onboarding efficiency by 75%.
  • Created time sheets for 2 executives and employees in several months.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Conducted 4 daily software troubleshooting sessions that reduced technical downtime by 63%.
  • Contributed to a 11% reduction in operational delays.
  • Provided critical software expertise for programs such as SAP and Salesforce across the office, including training, troubleshooting operations, optimizing usage, and developing optimal products.
  • Achieved a discrepancy rate of less than 29%.
  • Achieved positive feedback rates above 61%.
  • Devised a system for organizing directories within a computer database in order to make it easier to locate important documents.

Summaries

  • Proactive
  • Resourceful
  • Support Staff is skilled at bending and flexing in response to change.
  • Support Staff with over 8 years of experience in retail and customer service.
  • Support Staff is a multi-talented Support Staff who is consistently rewarded for planning and operational improvements.
  • Motivated individual.
  • Offering a 9 background as well as exceptional risk assessment and stakeholder engagement abilities.
  • Dependable
  • Support Staff with 16 years of successful quality assurance and stakeholder engagement experience.
  • Support Staff is a professional, meticulous, and hardworking Support Staff who is looking for a new professional challenge and is eager to advance professionally with Beacon Labs.

Accomplishments

  • Handled confidential information with discretion, enhancing security and ensuring compliance with initiative.
  • Standard 7 WPM data entry rate, with 9% accuracy.
  • Acted as a liaison between internal departments and external clients, improving communication flow and reducing response times by 42%, contributing to a substantial increase in customer satisfaction.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Handled multi-line phone system to direct customer inquiries effectively, contributing to a 77% increase in issue resolution speed.
  • Organized and maintained both physical and digital office libraries, improving team access to key datasets and research material by 37%.
  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Assisted in preparing annual department budgets, creating accurate forecasts that allowed for a 60% improvement in resource allocation.
  • Created and distributed daily, weekly, and monthly reports to department heads, improving workflow visibility and resource allocation decisions by 66%.
  • Managed client appointments and scheduling using Tableau, resulting in improved service delivery and 67% fewer scheduling conflicts.

Affiliations

  • Jaycees
  • Freemason
  • National Association of Social Workers
  • Document Control and Management (DCM) Association
  • National Association of Professional Organizers (NAPO)
  • American Marketing Association
  • National Association of Educational Professionals (NAEP)
  • Administrative Professionals Educational Network (APEN)
  • National Association of Women in Construction (NAWIC) – Administrative Role Member
  • Association of Information Technology Professionals

Certifications

  • Certified Professional Resume Writer (CPRW)
  • Salesforce
  • Certified Knowledge Manager (CKM)
  • Administrative Support Certification (ASA)
  • Human Resources Information Systems (HRIS) Certification
  • Google Certified Professional Cloud Architect
  • Certified Information and Records Manager (CIRM)
  • CompTIA Network+
  • Basic Life Support (BLS) Certification
  • Certified Meeting Planner (CMP)

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