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Skills

  • Hands-on proficiency with procedure
  • Customer service
  • LCD troubleshooting
  • Large-scale project coordination
  • Supervision
  • Cross-functional team alignment
  • MS Office
  • Junior technician training and mentorship
  • Framework certification
  • Multi-departmental coordination

Work Experiences

  • Collaborated with process customers to determine their needs and deliver system service.
  • Collaborated with manufacturers to resolve defects.
  • Broadened team capabilities in SAP screens.
  • Developed preventative maintenance schedules for program screens.
  • Created user training documents for QuickBooks screens, decreasing technical support requests from clients by 15.
  • Installed and connected auxiliary equipment such as microphones, amplifiers, disc playback machines, and lights to improve projections.
  • Assisted with large-scale screen testing during the deployment of QuickBooks, ensuring a failure rate of under 29%.
  • Achieved 34% issue resolution during live sessions.
  • Crafted test cases for ServiceNow screen models.
  • Cut service response times by 71%.

Summaries

  • Calibrated screens for unique environments.
  • Consistently achieved 50% improvement in project deadlines.
  • Achieved a 47% increase in operational efficiency.
  • Achieved a 55% reduction in service calls.
  • Completed large-scale screen installations.
  • Award-winning technician.
  • Achieved savings over the past year.
  • Adept at leveraging customer feedback.
  • Avoided 11 in excess costs.
  • Achieved a 38% improvement in service timelines.

Accomplishments

  • Worked with cross-functional teams to standardize screen installation procedures, reducing customer complaints by 36%.
  • Reduced repair costs by $66,000 annually by optimizing inventory management and identifying alternative vendor partnerships.
  • Initiated corrective action process for recurring faults in SAP, decreasing repair turnaround time by 6 days.
  • Collaborated with the engineering team to develop a new inspection and testing process that improved quality assurance for ServiceNow.
  • Conducted failure mode analysis for multiple screen models, identifying the root causes and recommending design improvements that reduced defect rates by 60%.
  • Authored a troubleshooting guide specifically for Tableau, simplifying the repair process for customer service teams and reducing escalation rates by 29%.
  • Collaborated with team of 18 in the development of initiative.
  • Trained 18 junior technicians on Adobe Creative Suite troubleshooting, improving operational efficiency by 74%.
  • Collaborated with method to source improved display materials, resulting in a 25% reduction in warranty claims within the first year.
  • Enhanced component sourcing for QuickBooks, improving screen durability and extending lifespan by 33%.

Affiliations

  • Flat Panel Display International Forum
  • National Technical Honor Society (NTHS)
  • Society of Women Engineers
  • Institute of Display Technology Professionals
  • International Association of Electronics Technicians
  • TechAV Fellowship Program
  • National Association of Broadcast Technicians (NABT)
  • American Medical Informatics Association
  • Video Display Engineering Consortium
  • American Society of Certified Technicians

Certifications

  • Certified Digital Signage Expert (CDSE) by Digital Signage Experts Group
  • CompTIA Network+
  • OSHA 10-hour General Industry Safety and Health Training
  • Advanced Troubleshooting Techniques for LCD and Display Technology by category
  • CompTIA A+ Technician
  • Certified Software Specialist for LED Displays by framework
  • Salesforce
  • Certified Technical Trainer (CTT+)
  • Certified Business Analysis Professional (CBAP)
  • Certified Reliability Engineer (CRE)

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