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Skills

  • Problem resolution
  • Effective communication with team and customers
  • Conflict resolution
  • Cash handling and transaction accuracy
  • Health inspection compliance
  • First Aid/CPR
  • Point of Sale (POS) System Proficiency
  • Menu item recommendations
  • Employee training and development
  • Handling confidential customer information

Work Experiences

  • Achieved higher satisfaction ratings.
  • Created a more efficient inventory check process.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Coordinated team efforts during peak hours.
  • Boosted average dessert sales by 29% per shift.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Achieved savings over a 16-month period.
  • Assisted in setting up and breaking down workstations during opening and closing, helping to streamline operations each day.

Summaries

  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at vendor management and cross-functional collaboration.
  • Food service team member with extensive Food Court Team Member experience in standard environments.
  • Adaptable and customer-focused.
  • Dedicated to providing nutritious food to patients in need.
  • Collaborated with kitchen and front-of-house staff.
  • Achieved 32% improvements in efficiency.
  • Addressed customer concerns with professionalism.
  • Analytical and solution-driven, recognized for cutting supply replenishment time by 78% by implementing an optimized inventory management process that improved stock levels.
  • Within Miscellaneous, senior Food Court Team Member and outstanding performer in client relations and cross-functional collaboration.
  • Achieved a 20% reduction in refunds.

Accomplishments

  • Collaborated with team of 14 in the development of process.
  • Conducted food product quality checks regularly, maintaining compliance with Scrum Master food safety standards.
  • Stepped into a leadership role, delegating tasks to a team of 12, ensuring operational goals were met in the absence of the manager.
  • Efficiently processed orders via POS systems while minimizing cash discrepancies, maintaining a 63% error-free rate over two years.
  • Proactively maintained equipment and facilities, reducing operational downtime by 71% and ensuring smooth service during busy periods.
  • Resolved customer complaints in a timely manner, leading to a 19% improvement in overall customer satisfaction scores.
  • Handled large-scale catering orders for corporate clients, ensuring timely preparation and delivery, which increased customer retention by 48%.
  • Organized and restocked inventory weekly, contributing to a 73% reduction in food waste and spoilage.
  • Led cross-functional team efforts to organize large-scale food court promotions, increasing foot traffic by 19% over three years.
  • Upsold premium menu items, resulting in a 82% increase in average ticket per customer.

Affiliations

  • National Association for Food Protection and Safety (NAFPS) – Affiliate
  • Association of Information Technology Professionals
  • Food Ethics Council
  • Association for Supply Chain Management (APICS)
  • Team Leader Training Program – Meridian
  • Customer Service Excellence Training – Northwind
  • Association of Nutrition & Foodservice Professionals
  • Teen Food & Nutrition Workshop Group Leader
  • Toastmasters
  • Lions Club

Certifications

  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Cashier and POS System Operation Certification
  • Customer Interaction and Retention Specialist Certification
  • Conflict Resolution Specialist Certification
  • Certified Customer Service Professional (CCSP)
  • Cross-Contamination Prevention Certification
  • Workplace Communication for Food Service Teams Certification
  • SHRM Certified Professional (SHRM-CP)

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